NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking someone who is fluent in both English and Spanish, enjoys working with the public, has strong communication skills, and a desire to help others while serving the community to join their Central Registration team as a Medical Registration Specialist.
Location and hours:
This position will be on-site at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North Minneapolis, MN 55411. Work hours will vary and are Monday through Friday, between 8 a.m. and 5 p.m. Some Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. Once clinic hours are extended there will be some evening shifts through 7 p.m.
In this position, you will:
Acknowledge and greet patients on arrival, check in patients for appointments and notify providers via the scheduling system, monitor patients in waiting area/line to facilitate efficient patient flow, and provide HIPAA and Data Privacy information to patients and document in Epic.
Schedule patients’ medical, dental, behavioral health and optometry appointments by telephone and in person within Epic, Cadence, Prelude, and Dentrix scheduling systems.
Interview patients to obtain demographic information, verify and update as needed, create new patient accounts and create accurate guarantor and insurance accounts.
Collect payments for co-pays/nominal fee and scan medical insurance cards.
Verify insurance coverage for each appointment; solicit financial information and determine eligibility for NorthPoint sliding scale fee, as necessary.
Provide and/or arrange interpreter services for patients when scheduling appointments and schedule transportation services for patients with scheduled appointments when applicable.
Call and schedule/reschedule patient appointments, and referrals as needed from scheduling queues and check Epic in-baskets and Microsoft Team chats for appointment requests from medical providers.
End of day duties, and other duties as assigned.
Need to have:
One of the following:
Two years or more of office clerical experience.
Two years or more of related post-high school education.