PLEASE NOTE THAT THIS IS AN ONSITE ROLE BASED IN MAPLE GROVE MN WITH OCCASIONAL VISITS TO CLIENT SITES. THIS IS NOT A REMOTE OPPORTUNITY.
On behalf of Premier IT, we are looking for a Network Support Engineer role responsible for troubleshooting and assisting clients with complex technical issues. This person will support, maintain, upgrade, and troubleshoot our client’s networks through email, phone calls, remote support software, or directly on-site. Additionally, this person will be called upon to use their experience to identify and implement technical solutions for our clients.
Must be comfortable and confident in troubleshooting problems with Microsoft Windows Server and Desktop, various distributions of Linux, Networking, Firewalls, and Cloud Services. Equally as important, an aptitude for delivering a high level of professional customer care is necessary.
Individuals will be responsible for various technical systems and customer care, from ‘outside-the-comfort-zone’ technical troubleshooting problems to routine user account maintenance. Further, this position will be the primary interface between our clients and Premier IT. This individual must be experienced and successful in working with C-level users at each site.
Success in this role is measured by results, including timely responsiveness to clients, ability to own projects and support tickets (seeing them through to completion and being responsible for the results), and recognizing when to request assistance.
For further insights into Premier IT, please visit: https://www.premieritmn.com/
Responsibilities
Independently and as a team, provide technical support to clients through phone, email, and onsite visits
Support of Microsoft Windows Server (50%), Windows Desktop (40%), & Other Misc. Operating Systems (10%)
Set up, configure, and install servers and workstations at client locations.
Maintain and monitor backup solutions for our clients
Manage Active Directory, DNS, DHCP, Group Policies, Office 365, Azure, AWS, Watchguard, SonicWALL, Cisco, Juniper, Fortinet
Recommend system improvements to ensure client networks meet industry best practices
Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Consultative mindset when interacting with clients.
Qualifications
AA Degree in Networking or similar/and or Technical Certifications
Computer Science / Technology Degree (preferred)
5+ years at an IT Managed Services Provider, or 8+ years in a corporate IT environment
Experience using RMM tools with ticketing service
Microsoft and O365 Administration
Strong attention to detail & follows through to completion
Hard-working, ability to multitask and prioritize a complex SLA structure
Honest & dependable
Ability to work independently and in a team, with excellent problem-solving skills
College level or higher grasp of the English language, both written and oral
Above-average interpersonal/customer service skills
Ability to communicate and connect with people
Occasional evening and weekend availability for on-call work
Specialization in one or more of the following preferred:
HyperV, Virtualization, Remote Desktop, RemoteApp
VMWare server virtualization
Citrix NetScaler/XenApp/XenServer
Cisco ASA
Azure/AWS/GCP
VOIP
Compensation/Benefits
Bonus: Performance-based
Job Type: Full-time
Great Company & Team!
Parking on-site and easy commute
Ongoing Training Materials, Reimbursement for Certifications
PTO
IRA w/Company Match
Health/Dental/Vision
Other Requirements
Location: Twin Cities, MN (Required)
License: Driver's License (Required)
Dependable/reliable transportation (Required)
Language: English (Required)
Work authorization: United States (Required)
Thank you for considering the opportunity.
If interested, please apply here: https://www.linkedin.com/jobs/view/4062723491