Office Specialist III
Salary
$44,798.65 - $57,072.34 Annually
Job Type
Full-time
Job Number
24ADMN840TF043
Closing Date
7/22/2024 11:59 PM Central
Description
The Adult Representation Services (ARS) department is looking to hire an Office Specialist III. This person will be responsible for providing client-facing customer service in our office, including entering and modifying information in an electronic case management system, responding to a broad range of requests for information regarding services, and greeting clients and members of the public to our office. Additionally, this position will also provide administrative support for operational functions of the office, such as monitoring office supplies, assisting with room scheduling, and preparing and distributing mail. ARS provides high-quality, holistic, and equitable representation to clients experiencing poverty in certain civil matters where fundamental rights are impacted such as child protection, guardianship, commitment, housing, and child support contempt. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:
This position is hybrid and will be performed both on-site at downtown Minneapolis at the Health Services Building at 525 Portland Avenue South, Minneapolis, MN 55415 with flexibility for working remotely as business needs allow. Core work hours will be Monday through Friday 8 a.m. to 4:30 p.m. New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time benefit earning position. This position is internally classified as a Office Specialist III. Click here to view the job classification specification.
In this position, you will:
· Interact in person, over the telephone, or electronically to assist clients, visitors, and external professionals with a broad range of requests for information; explain a variety of requirements, policies, and procedures regarding services; and resolve various concerns and issues regarding service.
· Provide direct support to attorneys, including opening and closing cases in an electronic case management system, uploading documents, assisting with client communication, and file management.
· Ability to multi-task while recognizing and managing priorities and meeting established deadlines.
· Possess a strong work ethic, with the ability to use discretion regarding department operations, providing customer service, and accessing confidential client data.
· Ability to effectively interact with individuals from social, economic, and culturally diverse backgrounds.
· Collaborate with other support staff, including paralegals, case management assistants, and legal services specialists, to meet the needs of clients and attorneys.
Need to have:
· One of the following:
o Two years or more of full-time office clerical experience.
o Completion of two years or more of post-high school education.
o 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program or the Healthcare Clerical Pathway Training program.
o One year or more of office clerical experience and completion of the Human Services Pathway Training program.
Nice to have:
· Experience:
o Working in a legal setting.
o Providing support to both clients/customers and staff.
o With SharePoint, Microsoft Teams, Word, Outlook, and Excel.
· Ability to:
o Manage multiple projects while being responsive to immediate and unexpected demands.
o Adapt quickly to change.
o Help create and implement new processes.
o Collaborate successfully with partner organizations and external professionals.
o Effectively able to communicate written and verbally and have strong interpersonal communication skills.
If you have questions, please contact:
Tanisha Foster
APPLY HERE! Office Specialist III | Job Details tab | Career Pages (governmentjobs.com)