Senior Advocacy Specialist HealthEZ Greater Minneapolis-St. Paul Area (Hybrid) SaveApply
The Opportunity: health EZ is currently seeking a Senior Advocacy Specialist to join our Care Management Team. This individual must be extremely organized and be an advocate for our members and clients. What You'll Do: · Provide concierge service to members. · Work directly with our clients and provide stellar customer service · Assist vendors and members with Medical Management requests/questions. · Open authorized case management files. · Partner with Clinical director to implement processes to ensure goals are met · Assist case managers with various duties. · Monitor Intake phone line. · Other duties as assigned by Clinical Director. What We Expect from You: · Associates Degree/ Medical Assistant Certificate preferred. · Follows and understand HIPPA regulations. · 3+ years of customer service or direct client experience · Medical Terminology knowledge · Previous experience in care management processes preferably in a health plan. · Strong Organizational, written and communication skills · Excellent customer service skills. What We Offer you: HealthEZ provides an excellent salary, full benefits, incentive bonuses, and additional perks. Benefits include health care, dental plan, Health Savings Account, company paid STD/LTD/Life, and 401(k) plan with employer match.