Be there for life's milestones. As a Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments. Every day, our service centers process hundreds of transactions and each one is unique to the customer. This job may be a match for you if you are customer-focused, detail-oriented, and have good time management skills.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visitemployee referral program.Location and hours:Brookdale Service Center: 6125 Shingle Creek Parkway, Brooklyn CenterGovernment Center Service Center: 300 South 6th St, MinneapolisMaple Grove Service Center: 9325 Upland Lane North, Maple GroveMidtown Service Center: 2929 Chicago Avenue, MinneapolisNorth Minneapolis Service Center: 1001 Plymouth Ave. N., MinneapolisRidgedale Service Center: 12601 Ridgedale Drive, MinnetonkaSouthdale Service Center: 1225 Southdale Center, Edina 55435Work hours will be Monday through Friday, between the hours of 7:30 a.m. - 4:30 p.m. Hours may change in the future or include additional evening and/or Saturday hours. Work location will be assigned by the hiring manager based on business needs. For each location's hours click here.
$43,700.00 - $58,557.24 Annually
About these position types:We are looking to fill multiple permanent full-time and limited duration (temporary) vacancies. These positions are benefit-earning and requires working face-to-face with the public on-site.
*These positions will start at $21.01/hour.
These positions are internally classified as a Service Center Representative.
Click here to view the job classification specification.
In these positions, you will:
Provide the following list of services: marriage applications, licenses and certificates (including same-*** and opposite-*** marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; water craft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments
Prepare and process various applications/documents for county and state agencies and collect appropriate fees.
Provide accurate and complete information and instructions to the public regarding laws, policies and procedures, and resolve routine customer complaints.
Accurately enter data and update records into various county and state programs.
Perform cashiering, reception desk, and telephone duties.
Need to have:
One of the following:
Six months or more of full-time equivalent experience working at Hennepin County or a similar jurisdiction as a Service Center Representative or Deputy Registrar processing driver's licenses, and/or motor vehicle transactions.
18 months or more of general clerical and public contact/public service experience.
12 months or more of general clerical and customer service experience and completion of the Office Specialist Pathway Training program.
Six months or more of general clerical and customer service experience and completion of an approved business school or relevant technical college program.
Access to reliable transportation to travel to other Service Center locations within the Twin Cities metropolitan area as needed.
This position requires extensive walking and standing for long periods of time on concrete floors.
Nice to have:
Processing driver's licenses and/or motor vehicle renewals.
Providing face-to-face customer service in a high volume, fast paced environment.
Using Microsoft Excel, Outlook, Word, or other similar computer applications
Handling money or processing payments.
Ability to understand laws, policies, rules, and regulations relating to service center transactions.
Ability to bend, lift, and carry up to 25 pounds with or without a reasonable accommodation.
Candidates with fluency in other languages in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.