If you are looking for an opportunity to work on our Global Technical and Applications team, Emerson has an exciting opportunity for you!
Based in our Shakopee, MN location, you will provide technical support for our Rosemount branded WirelessHART products and system integration.
This position will work closely with key external and internal customers to provide an exceptional customer experience. AS A TECHNICAL SUPPORT SPECIALIST YOU WILL:
1. Provide technical product support through learning and understanding of the WirelessHART product offerings, including transmitters for pressure, temperature and remote control.
2. Have detailed and in-depth discussions with external and internal customer on learning, troubleshooting, and applications via multiple means of communication.
3. Learn, understand, and manage all software and hardware tools and how they apply to WirelessHART products and offerings, including how to integrate WirelessHART transmitters and gateways into nonEmerson host systems with documented processes.
4. Support product development and customer advocacy by providing feedback on customer facing documentation such as Product Data Sheets, Manuals, Quick Start Guides and in box documentation.
5. Work with design engineers and product companies to provide Skip to main content. feedback and understanding of the products from customers and experience.
6. Support Field Service Technicians and Field Business Development Managers with training and onsite/backup support for customer installations, troubleshooting and understanding of the applications.
7. Support Quality and Safety initiatives to ensure that Measurement Solutions’ standards are applied to all aspects of the job.
WHO YOU ARE:
1. You utilize systems and technology to stay on track. You prepare content for communication that is impactful.
2. You build the customer relationships.
EQUIRED EDUCATION, EXPERIENCE & SKILLS:
1. Education requirement: Bachelor’s degree in Engineering, Business or related Technical Field OR 2-Year Associates technical degree with an electrical or mechanical emphasis.
2. Experience requirement: 4-year Engineering/Technical degree with 2 years relevant work experience OR 4-year Business degree with 4 years relevant work experience OR 2-Year Technical degree with 6 years relevant work experience.
3. Legal authorization to work in the United States.
Job Identification 23001714
Job Category Customer Service and Support Posting
Date 02/13/2023, 02:50 PM
Job Schedule Full time Locations
Emerson 6021 Innovation Boulevard, Shakopee, MN, 55379, US