The Housing Stability area of the Health and Human Services department is seeking to fill multiple Application Processor positions with individuals who have strong customer service and communication skills, the ability to learn complex programs, and the desire to serve the community. Interested candidates will need to be able to handle a high level of demanding situations while engaging in frequent interactions with tenants and property owners.
Location and hours:
These positions are remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are flexible between the hours of 7 a.m. - 6 p.m., Monday – Friday. Based on business needs of these positions, hires must live in or relocate to Minnesota.
In these positions, you will:
Determine eligibility for rent assistance programs.
Conduct respectful and trauma-informed customer service.
Respond to resident and property manager inquiries about applications.
Gain expertise with the RentHelp Hennepin system.
Follow RentHelp Hennepin eligibility policies and keep up to date on policy and procedure changes.
Work as a team with community partners, schools, court navigators, and others.
Attend all one to one, unit, and program meetings.
Contribute to a positive and inclusive work environment.
Need to have:
One of the following:
Two or more years of experience providing customer/client service.
Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (A.A.S) degree from an approved school.