Multi-Cultural Services within the Initial Contact and Assessment area of the Human Services and Public Health department is seeking a Case Management Assistant to be part of a team that provides Hennepin County residents access to information services and supports their needs allowing them to live healthy, safe, stable, and independent lives. This position will work with families in the current Child Services/Child Protection system to connect members to publicly funded healthcare programs, advanced premium tax credits, and employer subsidized insurance. This position will also work to connect families to resources with an emphasis on those resources needed to support health and self-reliance.
Effective December 31, 2023, there will be a general salary adjustment of 2.5% to the minimum and maximum of the range.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus.For more information visit employee referral program. Location and hours:
This position is hybrid and will be performed both on-site at the South Minneapolis Human Services Building at 2215 East Lake St. Minneapolis, MN 55407 and remote as job duties require. The work hours are Monday through Friday, 8 a.m. - 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About this position type:This is a full-time, benefit earning position. This position is internally classified as Case Management Assistant.Clickhere to view the job classification specification.
In this position, you will:
· Support health care access by providing application assistance, troubleshooting eligibility barriers, securing verifications, connecting to health care programs, etc. and provide follow up as needed to ensure continuity of coverage.
· Assist families with understanding the various health care options needed to ensure access to MNSure, Medical Assistance, APTC, private-pay insurance as well as assist with connecting to services that support broader case management needs as identified by social work and case management staff.
· Conduct broader needs assessment to ensure that the needs of residents are viewed holistically to ensure that residents have access to programs and resources.
· Document efforts in the Social Services Information System (SSIS), Encounter data base, etc. to ensure that services are billable to CW-TCM whenever possible.
Need to have:
· One of the following:
o Two years or more of responsible, paid social service experience providing direct client service.
o A two-year human services certificate.
o Two years or more of college coursework in the behavioral sciences.
Nice to have:
o Using Social Services Information System (SSIS), Electronic Case Files (ECF) and/or other database systems to perform data entry where accuracy is essential.
o Working with child protection services and programs.
· Knowledge of community resources and social services available to clients.
· Ability to:
o Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
o Work both independently and collaboratively as an effective team member.