Salary $43,680.00 - $63,178.41 AnnuallyLocation South MinneapolisJob TypeFull-timeDepartmentHuman Services and Public HealthDepartmentHuman Services and Public HealthJob Number23HSPH050TV055
Closing2/14/2023 11:59 PM Central
DescriptionThe Initial Contact and Assessment area of Human Services Public Health within Navigation and Information Services is seeking a Case Management Assistant to be part of a team that provides Hennepin County residents access to information services, and supports their needs allowing them to live healthy, safe, stable, and independent lives.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.Location and hours:This position is hybrid and requires the majority of time working on-site at the South Minneapolis Human Service Center, 2215 East Lake Street Minneapolis, MN 55407, or in the community with direct contact with residents. Work hours will be Monday through Friday, 8 a.m. to 5 p.m. with flexible scheduling including some weekends and weekday evening shifts that are required. While this position is designated as hybrid, based on current requirements hires must reside in Minnesota or Wisconsin. New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About the position type:This is a full-time, benefit earning position.This position is internally classified as Case Management Assistant.Click here to view the job classification specification.In this position, you will:
Seek out, interview, and assist people in need of agency services.
Conduct presentations before neighborhood groups, schools, healthcare providers, non-profits, Mutual Assistance Associations, etc. to establish communication between the community and county departments by presenting information on programs, benefits, and resources.
Visit individuals and families in their homes when necessary to explain supportive services and resources available.
Collaborate with schools, medical personnel, and other agencies to obtain information.
Provide information to clients and assist with scheduling appointments.
Assist in resolving problems regarding the community's concern in health and social service issues which involves completion of forms for eligibility related issues, gathering verifications to assist in program eligibility determinations, and connecting clients to resources.
Need to have:
One of the following:
Two years or more of responsible, paid social service experience providing direct client service.
Two years or more of college coursework in the behavioral sciences.
A two-year human services certificate.
Ability to communicate fluently in French or Arabic in addition to English, both verbally and in writing.
Access to reliable transportation to travel to service sites within Hennepin County.
Nice to have:
Using databases and performing data entry where accuracy is essential.
Using electronic filing systems and Microsoft Office (Excel, Word, Outlook, PowerPoint, and Teams).
Working with the French and Arabic speaking community.
Establish and maintain professional working relationships with clients, staff, and the public.
Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
Knowledge of community resources and social services available to clients.
Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.About the department:Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies.This position will have access to systems or other documentation that contains HIPAA data.