Limited Duration: Regular Sched (FT with benefits)
7/31/2023 11:59 PM Central
We're hiring an Elections Customer Service Specialist for the Hennepin County Elections department's Clerk and Voter Services team. The customer service specialist will assist in managing the public phone lines and email inboxes through the 2024 election cycle. This position will primarily consist of communicating with and responding to inquiries from residents and voters, data entry, and other administrative duties to support program areas through the Elections department.
The customer service specialist must be non-partisan and be able to provide excellent customer service, use technical and analytical skills, and perform a variety of administrative functions. The Elections department is looking for applicants interested in election administration, government processes, and interaction with residents.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Candidates Bilingual in English, Somali, Spanish, Oromo, Hmong, American or Universal Sign Language are encouraged to apply. Bilingual candidates who pass a language assessment after hire may qualify for additional bilingual duties and pay.
Location and hours:
This position is located onsite at the Hennepin County Government Center on 300 South 6th Street, Minneapolis, MN 55487 with occasional opportunities for remote work. Work hours will be Monday through Friday during core hours for customers, with some flexibility. occasional mandatory overtime. About these position types:
This position is limited-duration (temporary), full-time, and benefit-earning. This position will start on September 18, 2023 with an expected end date of November 15, 2024.
This position is internally classified as an office specialist III.Clickhere to view the job classification specification.
In this position, you will:
· Maintain voter inquiries via mail, email, and telephone.
· Triage incoming calls from city and school district clerks; assist with solutions or escalate to other staff, when necessary.
· Research and troubleshoot voter and absentee ballot records; resolve various voter concerns and issues regarding service and policies.
· Perform data entry, both in the Statewide Voter Registration System (SVRS) and internal records; generate reports.
· Assist the public with filling out voter registration and absentee ballot application forms over the phone; answer questions regarding these documents.
· Assist with the documentation of customer service processes and procedures.
· Provide work direction and training to limited duration staff.
· Support all other department program areas, as assigned.
Need to have:
· One of the following:
o Two or more years of office clerical experience.
o Completion of two or more years of post-high school education.
o An approved combination of education (3 semester credits = 1 month) and experience to equal two years or more.
· The ability to stand or sit for extended periods of time (3-4 hours).
Nice to have:
o Providing customer service in-person, online, and/or over the phone to the public.
o Administering elections.
o Using call center systems such as web-based desktop phones or similar.
o Performing data entry from paper and/or electronic documents into a computer system.
o Working with Microsoft Office Suite applications such as Outlook, Word, etc.
· Ability to:
o Follow instructions completely and accurately.
o Work collaboratively with a diverse group of team members.
o Work with great attention to detail.
o Provide non-partisan, impartial, and excellent customer service.
o Use problem solving techniques to complete daily work.
About the department:Hennepin County Elections works with partners at the federal, state, and local level to provide voting services to over one million eligible county residents in over 400 polling places throughout the county. Program areas include voter registration, absentee voting, voter education and engagement, local election clerk training, voting technology, election day operations, results reporting and certification, recounts and audits, candidate filing, campaign finance reporting, violation investigations, and elections data stewardship. About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies.
Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.