Hennepin County's IT department is seeking a Senior IT Administrator. This position will be responsible for monitoring technologies that positively influence application functionality and services critical to business operations.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visitemployee referral program. Location and hours:This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday through Friday between 7 a.m. - 5 p.m. While this position is designated as remote, based on current requirements hires must reside in Minnesota or Wisconsin.New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About the position type: This is a full-time, benefit-earning position. This position is internally classified as a Senior IT Administrator - IT Administrator and IT Database Administrator. Click here to view the job classification specification.At this time, employees may be eligible to receive an additional cash merit of up to $2,383.98 that can be earned annually based on performance.In this position, you will:
· Translate business partner requirements into technical action steps; be able to adapt communication style to audiences with varying levels of technical knowledge and vocabularies.
· Support technology specialists across the organization to create effective monitoring solutions among integrated, complex, enterprise applications and provide telemetry data expertise for current and upcoming projects.
· Configure, calibrate, and maintain multiple monitoring tools such as Splunk, AppDynamics, and Azure Monitor; be the subject matter expert within the county for these tools.
· Have a customer service mindset; see obstacles as interesting challenges to overcome, investigate issues to determine cause, achieve understanding, and provide innovative solutions.
· Identify and implement automation processes that provide value to our customers through better user experiences.
· Take ownership of support requests and work closely with colleagues within and across teams to ensure Service Level Agreements are met; document technical standards and best practices.
· Train technical and line of business customers on use of performance monitoring software.
Need to have:
· One of the following:
o Seven years or more of information technology experience.
o Associate's/vocational/technical degree in an information technology field and five years or more of information technology experience.
o Bachelor's degree or higher in computer science/engineering, or a related information technology field and three years or more of IT administration or IT database administration experience.
Nice to have:
· Two or more years of experience utilizing tool(s) specific to monitoring infrastructure and applications (SCOM, Splunk, or AppDynamics).
o Managing processes within an Azure environment (managing subscriptions, creating containers, networking, or database management).
o Scripting/coding with one or more of the following: PowerShell, .NET, Java, SQL, Python, and/or other language.
o With Windows system administration and the application relationships/dependencies running within the infrastructure.
About the department: Technology is the foundation of our work – and the work of every county employee. The Information Technology department is here to help our employees work smarter, faster and better. It is made up of 6 divisions: business solutions, enterprise architecture, enterprise development, finance and support services, operations, and special projects.About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies. This position may have access to systems or other documentation that contains HIPAA data. Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.If you have any questions, please contact: Pajoua Chang Pajoua.Chang@hennepin.us