Hennepin County Public Health Clinical Services is seeking to fill two Office Specialist III positions. Public Health Clinical Services is embedded within a department with the mission to strengthen communities by improving the well-being of individuals and families by reducing health disparities.
These positions will work within a dynamic team of health professionals that are responsible for the following job functions: patient scheduling and registration, front desk procedures, customer service, waiting room and patient flow management, telephone service, and cash reconciliation.
The Public Health Clinic is a respected leader in providing sexual health services, comprehensive testing and treatment for tuberculosis, and refugee health exams. It is home to the Red Door Clinic, Minnesota’s largest HIV and sexually transmitted infection clinic. The Public Health Clinic is a multi-discipline clinic that serves a diverse patient population. It is a fast paced, evolving environment that is committed to providing culturally appropriate, accessible services and inclusive patient care.
Location and hours:
These positions are located at the Public Health Clinic at 525 Portland Avenue, Minneapolis, MN 55415. Work hours will primarily be Monday through Friday, 8 a.m. to 4:30 p.m. but will require working one evening shift per week once the clinic resumes evening hours on Mondays and Wednesdays until 7:30 p.m. No overnight, weekend, or holiday shifts are required.
Using Epic and/or other electronic health record systems.
Working in a healthcare environment performing scheduling, registration, and other front desk duties.
Working with diverse populations that may present with social vulnerabilities and have a history of experiencing barriers to health care such as mental health, opioid addiction, poverty, unstable housing, etc.
Utilizing Microsoft Office Suite (Excel, Outlook, PowerPoint, Teams, and Word).
Knowledge and understanding of health care disparities.
Work in a fast-paced environment.
Handle a high volume of inbound and outbound calls in a call center setting.
Excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.Opening Date: 07/20/2023