The Long-Term Services & Support (LTSS) area of Health & Human Services is seeking a Principal Office Specialist to join their team. We are looking for individuals who enjoy working with the public, have strong communication skills and a desire to help others while serving the community. Interested candidates will need to be flexible and able to handle a high-level of demanding situations, while providing excellent service to both employees, external partners, and Hennepin County residents.
In this position, you will:
Assist in the development and implementation of new procedures and workflow for the LTSS service area.
Assist LTSS staff with transition, migration of cases, training, and access in Revised MnCHOICES.
Manage incoming work requests so all projects/assignments are up to date and accessible.
Schedule and assist with coordination of agendas, meeting materials, and take minutes during meetings.
Review work for accuracy and conformance with procedures, as well as develop or revise work unit procedures and policies.
Manage and respond to a broad range of requests for information and assistance from service area customers, vendors, and the public.
Input, modify, and export data in state and county systems.
Review work for accuracy, recommend and implement improvements of procedures.
Need to have:
One of the following:
Three or more years of office clerical experience.
30 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
A combination of office clerical experience and post high school education, totaling 3 years or more (3 semester credits = 1 month).
Nice to have:
Using databases and computerized systems to perform data entry where accuracy is essential.
Facilitating meetings for groups and taking notes.
Working with Microsoft Office suite (Excel, Outlook, Teams & Word).
Excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner, particularly issues of a confidential nature.
Multi-task while recognizing priorities and meeting established deadlines.
Establish and maintain rapport with the public and staff, and to work harmoniously in a team environment.
Effectively interact with individuals from social, economic, and culturally diverse backgrounds.
Express ideas clearly in written and verbal communications.