We are looking for a Web Content Specialist to join Fingerhut, a market-leading FinTech whose mission is to help its customers establish, build, or rebuild their credit! This role will be based out of our Eden Prairie office which operates in a hybrid work setting.
Fingerhut has set becoming an ‘Employer of Choice’ as one of its four ‘Transformation’ goals to kick-off in 2022. After two years of the pandemic, the ‘great resignation’, highly competitive Minneapolis and national labor market given the ability to work remotely leadership recognizes that the employee experience has to be greatly enhanced from acquisition through development to lead to retention.
As an eCommerce anchored FinTech the experience we deliver through www.fingerhut.com to our customers is essential to the success of the business and delivery of our mission. The Senior Site Operations Specialist is a key member of the team that through collaborative work in an Agile environment, focuses on building and improving the digital experience for our customers.
The Web Content Specialist will be responsible for leading the team in maintaining the daily management of site experiences, content and promotion implementation on Fingerhut.com. This role is looked upon as the expert on an execution team that utilizes tools and automation to improve efficiency in a fast-pasted and changing environment. This is a great opportunity to enter into the world of eCommerce in a great role that allows you to learn the business and advance your Bluestem career in paths such as eCommerce Product, Innovations, Optimization, and Engineering.
The role can be fully remote in certain designed states or based out of our Eden Prairie, MN head office within our hybrid environment that allows team members the opportunity to come into the office once or twice a week.
DUTIES AND RESPONSIBILITIES:
Provide best practice leadership on the Site Operations team
Build tools and functions to automate regular production refresh activities
Implement and improve onsite content solutions
Develop personalization capabilities using in-house and third-party segmentation tools
Schedule content in Bluestem’s content management system
Act as a liaison with our eCommerce Product teams to pilot and make production content systems and functions
Take initiative to understand the business value while executing customer segmentation, content strategy and promotional planning
Document, train, and support staff on the use and improvement of tools and functions.
Ability to work as a team as well as lead multiple larger cross-functional projects
Collaborate and communicate with multiple stakeholders to continually drive the best customer experience possible while meeting business objectives
2+ years of experience within eCommerce or related field
Enthusiasm, creativity, and desire to work in an innovative team that has a strategic focus on overall company growth
Ability to effectively manage multiple tasks and projects simultaneously and consistently meet deadlines
Background using a Content Management System to publish content on websites preferred
Experience with A/B testing and customer segmentation a plus
ABOUT BLUESTEM BRANDS:
BLST Operating Company (Bluestem Brands) is a group of FinTech and eCommerce Retail businesses led by our Fingerhut and Orchard Portfolios. This position falls under Fingerhut – a long-standing fintech company. Fingerhut fuses our extensive years of data modeling and real-time analytics through machine learning to provide flexible payment options for our valued customers looking to establish, build, or rebuild credit. Qualifying customers use their accounts for e-Commerce purchases at fingerhut.com for everything they and their family need across a broad selection of national brands.
At Fingerhut, you’ll find responsive and supportive leaders who empower our employees, knowing they drive our success. We are continually innovating and improving, challenging ourselves to take risks, learn from mistakes, and celebrate success as a team. We also grow careers, giving employees on-the-job stretch assignments, lateral moves to expand knowledge bases, and promotional opportunities that help to accelerate development.
Please email your resume to: firstname.lastname@example.org