GENERAL SUMMARY This Salesforce Developer II will share responsibility for our Salesforce instances and integrations.  As a Salesforce Developer II you will work closely with the Vice President, Information Technology & Data Engineering, and business partners on business and technical requirements to support the delivery of Salesforce workflows and applications.  You should have excellent organization and problem-solving skills.  Your goal will be to develop high-quality software that is aligned with user needs and business goals.   ESSENTIAL FUNCTIONS 1. Develop tools, applications, and APIs by producing clean, efficient code 2. Collaborate with internal teams and vendors to fix bugs and improve products 3. Document development phases and monitor systems 4. Other duties - as assigned   REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 1. 2+ years of Salesforce Administration using Sales and Service Cloud, Flows, etc. 2. 2+ years of Apex 3. 2+ years of SOQL 4. 2+ years of Visual Force 5. Strong communication and problem-solving experience 6. Experience delivering software using an Agile/Scrum methodology 7. Ability to work in a fast-paced, fluid environment while maintaining adherence to standards and best practices   REQUIRED EDUCATION AND EXPERIENCE 1. A bachelor's degree in a relevant field (e.g. Computer Science, Information Technology, etc.) or equivalent experience is required 2. 2+ years of proven work experience   WORK ENVIRONMENT/PHYSICAL DEMANDS 1. Travel Requirements: Must be able to travel up to 10% time 2. Weight Lifting Requirements: Normal office work 20 lbs.   RELATIONSHIPS 1. Reports To: Vice President, Information Technology & Data Engineering 2. Directly Manages: None 3. Internal Relationships: Application Architect, Business Analysts, IT Infrastructure and Project Management Office 4. External Relationships: External vendors and Business affiliates Please apply at: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=15664f0c-eb70-4d05-9c2d-e1e534f5ffd2 (https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=15664f0c-eb70-4d05-9c2d-e1e534f5ffd2)

GENERAL SUMMARY The Web Developer II will share responsibility for our cloud-based applications (primarily using Angular, Node.js, and microservices).  As a Web Developer II, you will work closely with the VP of IT and Data Engineering and business partners on business and technical requirements to support the delivery of an optimized Web application for our customers.  You should have excellent organization and problem-solving skills.  Your goal will be to develop high-quality software that is aligned with user needs and business goals.   ESSENTIAL FUNCTIONS 1. Develop tools, applications, and APIs by producing clean, efficient code 2. Take ownership of the following Productions/Dev/QA applications: Find a Dentist, Online Store, and Broker Rate Calculator. 3. Ensure all applications with all of their dependencies are source controlled and that the Read Me-Set up documentation is up to date describing step by step how a new developer should configure the application on their computer.  4. Create a new document describing the architecture behind each application 5. Own and manage the CICD pipelines associated with each of the applications 6. Collaborate with internal teams and vendors to fix bugs and improve products 7. Document development phases and monitor systems 8. Other duties - as assigned.   PRINCIPAL RESPONSIBILITIES 1. Develop tools, applications, and APIs by producing clean and efficient code 2. Write code in Angular, Node JS, C#, .Net Core, Docker, HTML, CSS 3. Collaborate with internal teams and vendors to fix bugs and improve products 4. Document development phases and monitor systems 5. Other duties - as assigned   REQUIRED EDUCATION AND EXPERIENCE 1. A Bachelor's degree in a relevant field (e.g. Computer Science, Information Technology, etc.) or equivalent experience is required 2. Knowledge of relational and non-relational databases (SQL, Mango) 3. Strong communication and problem-solving experience 4. Experience delivering software using an Agile/Scrum methodology 5. Ability to work in a fast-paced, fluid environment while maintaining adherence to standards and best practices   WORK ENVIRONMENT/PHYSICAL DEMANDS 1. Travel Requirements: Must be able to travel up to 10% of the time 2. Weight Lifting Requirements: Normal office work, up to 20 lbs.   RELATIONSHIPS 1. Reports To: VP of IT and Data Engineering 2. Directly Manages: N/A 3. Internal Relationships: Application Architect, Business Analysts, IT Infrastructure and Project Management Office 4. External Relationships: External vendors and Business affiliates Please apply at: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=43aa45f8-5525-4a52-827f-3c9745b4b04e (https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=43aa45f8-5525-4a52-827f-3c9745b4b04e)

GENERAL SUMMARY This role is responsible for processing incoming mail, courier deliveries, package deliveries, and interoffice mail in order to provide timely and accurate service. The Office Coordinator (part-time) also handles the office supplies and upkeep of the office.   ESSENTIAL FUNCTIONS Front Desk Receptionist Answers Corporate phone Responsible for mail services including: Mail machine operation UPS shipments Sorting and distributing of interoffice and incoming mail Interacting with couriers and delivery personnel Handling shipping and receiving while managing cost-effectiveness Sending and receiving offsite files Ensuring the office is adequately stocked with mail supplies Orders and restocks company supplies: General Office Supplies Paper Logo Envelopes/Letterhead/Labels Business Cards Breakroom Supplies Coffee Supplies Maintains the appearance and organization of the storage room, R.E.C. breakroom, conference rooms, general office areas Provides administrative support to the Facilities department as needed Performs other duties and projects as assigned   REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Ability to operate, adjust and maintain the mail-processing machine Working knowledge of mail processes such as postage machines and UPS Proficiency in a multi-tasked environment with proven skills in organizing, prioritizing, and attention to detail Skilled in Microsoft Office applications and other relevant software   REQUIRED EDUCATION AND EXPERIENCE: High school graduate 2 years of mail machine operation and/or corporate receptionist experience preferred WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: None Weight Lifting Requirements: 25 lbs. Ability to stand for long periods of time   RELATIONSHIPS: Reports To: Director of Facilities / Director of Market Analysis Directly Manages: None Internal Relationships: All team members External Relationships: Customers, vendors, candidates, board of director members, and guests  

GENERAL SUMMARY A Customer Service Agent (CSA) is responsible for providing customer service via the telephone, while successfully managing a large volume of inbound calls. This includes following communication scripts, handling different topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customer service and problem-solving skills with the ability to work both independently and as part of a team. The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers. ESSENTIAL FUNCTIONS Manage incoming calls and customer service inquiries Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods and tools Meet personal and customer service team call-handling targets Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution Ensure thorough call documentation Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Demonstrate exceptional verbal and written communication, interpersonal and active listening skills, and the ability to prioritize issues and respond accordingly Other duties as assigned REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES High level of dedication, enthusiasm, and motivation Ability to listen and communicate effectively Customer orientation and ability to adapt/respond to different types of customers Ability to multitask, prioritize, and manage time effectively Ability to maintain composure in high-pressure situations REQUIRED EDUCATION AND EXPERIENCE Required Qualifications: High School Diploma Exceptional verbal and written communication skills Strong understanding of company products, policies, and services Excellent problem-solving skills Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems Preferred Qualifications: Bachelor's degree; or equivalent combination of education and experience Call center and/or customer service experience WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: N/A Weight Lifting Requirements: 10 lbs. Extended periods of sitting at a workstation RELATIONSHIPS Reports To: CSA Supervisor Directly Manages: N/A Internal Relationships: Functional Areas External Relationships: Provider, Broker, Group Administrator, and Members

GENERAL SUMMARY This Senior Web Developer will share responsibility for our cloud-based applications written in Angular, and Node.js and will be responsible for extending the capabilities of our middle tier utilizing C#, .Net Core, in a microservices environment using Docker containers. As a Senior Web Developer, you will work closely with the VP of IT, EPMO, and business partners on business and technical requirements to support the delivery of optimized Web applications for our customers. You should have excellent organization and problem-solving skills. Your goal will be to develop high-quality software that is aligned with user needs and business goals. PRINCIPAL RESPONSIBILITIES Develop tools, applications, and APIs by producing clean and efficient code Write code in Angular, Node JS, C#, .Net Core, Docker, HTML, CSS Collaborate with internal teams and vendors to fix bugs and improve products Document development phases and monitor systems Other duties - as assigned REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 2+ years of Angular (experience with Node j.s nice to have) 2+ years of Docker and Docker Swarm 2+ years C# and .Net Core Knowledge of relational and non-relational databases (SQL, Mongo) Strong communication and problem-solving experience Experience delivering software using an Agile/Scrum methodology Ability to work in a fast-paced, fluid environment while maintaining adherence to standards and best practices REQUIRED EDUCATION AND EXPERIENCE A bachelor's degree in a relevant field (e.g. Computer Science, Information Technology, etc.) or equivalent experience is required WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Must be able to travel up to 10% of the time Weight Lifting Requirements: Normal office work up to 20 lbs. RELATIONSHIPS Reports To: VP of IT Directly Manages: None Internal Relationships: Application Architect, Business Analysts, IT Infrastructure and Project Management Office External Relationships: External vendors and Business affiliates Apply Here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=ab622fdb-2b9e-4a39-82a7-57751958a431

GENERAL SUMMARY You will be responsible for developing and supporting Salesforce applications. As a senior team member, you will coordinate efforts with other developers and manage timelines. You must possess knowledge of programming standards and best practices to bring work to life and architect business requirements and technology solutions. You will also be expected to manage client deliverables, participate in status meetings, and assist with managing assigned projects. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and an affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Design, implement, and maintain Salesforce configurations and customizations such as custom fields, objects, layouts, workflows, process builders, and validation rules. Utilize best practices to perform operational support, enhancements, and bug fixes. Assist with the planning of application changes, development, and installation of upgrades, patches, and new releases. External integrations leveraging SOAP & REST Apex Web Services and Force.com API Management of User Profiles and Role Hierarchy. Building business logic processes using Validation rules, Formula Fields, Workflow Rules, and Approval processes. Good code documentation best practices. Ability to work well with others in a team environment. Other duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Software engineering skills with Force.com Platform including but not limited to Salesforce DX, Apex, SOQL, SOSL, Unit Testing, VisualForce, Aura Components, and Lightning Web Components. Administration/Development surrounding Salesforce-specific technologies including but not limited to: Sales Cloud, Service Cloud, Communities/Experience Cloud, Flows, Workflow Rules, Process Builder, and Approval Processes. Familiarity with Services Oriented Design Principles (SOA) and Web Services. Development experience designing object-oriented JavaScript. Experience working with source control and continuous integration. Salesforce Certified Developer (PDI/DEV401, PDII/DEV501) is a plus. REQUIRED EDUCATION AND EXPERIENCE 4+ years’ experience as Salesforce Sr. Developer or Architect WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Minimal Weight Lifting Requirements: 20 lbs. RELATIONSHIPS Reports To: Dir. Web Development Internal Relationships: Participates in Scrum ceremonies, and collaborates with end-users and key stakeholders to build the best coding strategy and execute it. External Relationships: Participated in software evaluation and vendor selection as needed. Apply here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=ce22caf0-ce2e-45fd-9c37-efc2ad7ef251