Hennepin County’s Office of Broadband & Digital Inclusion is hiring a Digital Navigation Supervisor. This position oversees all aspects of frontline Digital Navigation staff and contracted partners and plays a key role as a member of the department’s leadership team. The Digital Navigation Supervisor provides tailored solutions to residents and their families, to help ensure that every household is able to get connected to the digital world. This position makes decisions in the best interest of the department and the county, taking action where delegated, promptly escalating and resolving issues, and modeling high standards of performance, communication, collaboration, ethics, and leadership.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visitemployee referral program.Location and hours: This position is hybrid and will be performed both remotely and on-site at Hennepin County buildings as job duties require. This position has a primary schedule of Monday through Friday, days, with flexibility to respond to business needs. While this position is designated as hybrid, based on current requirements hires must reside in Minnesota or Wisconsin. New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About the position type: This is a full-time, benefit earning position. This position is internally classified as an Administrative Assistant, Senior. Click here to view the job classification specification.In this position, you will:
· Hold responsibility for hiring, managing, developing, coaching and performance management of team members; set high expectations and develop and track goals for the team and individuals.
· Take an ownership role over the team’s services, including its tools, systems, expectations and workflows, and ensure high-quality service delivery; create and own roadmaps for future improvements.
· Make delegated decisions as the team’s primary point of escalation.
· Interact respectfully and productively with clients; solicit feedback from direct reports, peers, the director, and others within the organization.
· Serve as the chief representative of the Digital Navigation team, build relationships across departments and work to expand the organization’s awareness and utilization of Digital Navigation.
· Manage vendors that support the team’s services, including procurement, contracting, and vendor management.
· Be data focused, measure, and analyze team performance and service delivery; review these results with the team and department leadership.
· Participate as a critical member of the department’s leadership team.
· Lead by example; provide a model of professionalism, consistency, timely-responsiveness, friendliness, candor and support.
Need to have:
· One of the following:
o Eight or more years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
o Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and four or more years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
Nice to have:
o Supervising and leading teams.
o Managing teams that provide front line services delivery.
o Engaging with communities and providers.
o In racial, gender, LGBTQIA, neurodiversity, and differing ability equity or disparity reduction.
o Preparing budgets and monitoring grant funding.
o Using data to develop and achieve program goals.
o Providing effective interpersonal, coaching, negotiating, conflict management, and consensus-building skills.
· Ability to:
o Build and nurture productive, respectful relationships among peers internally and externally.
o Share resources, burdens, constructive feedback.
o Build and expand on existing communication channels with internal and external partners.
o Identify program and policy opportunities for consideration.
o Work effectively with an increasingly diverse client, staff, and community population.
o Collaborate effectively with served individuals, communities, and stakeholders.
o Use a collaborative approach to problem solving with a diverse range of people promoting racial equity and address disparities within programs and services.
About the department: The Office of Broadband and Digital Inclusion (OBDI) leads Hennepin County’s strategies to equip residents with the tools, knowledge and skills they need to thrive in a digital world. Part of the Disparity Reduction line of business, we work to ensure that all residents are able to access and realize the transformative power of reliable broadband choices, computing devices, and digital literacy and internet-safety skills. In pursuing digital equity, Hennepin County is working toward a future when all individuals have the technology capacity needed for full participation in our digital world, from lifelong education to employment and training, and access to essential services.About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at bridge.hennepin.us/eligibility (select Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies. Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.