The Initial Contact and Access (ICA) Service Area of the Human Services and Public Health (HSPH) department is seeking a Human Services Program Manager. This position will be assigned to manage the Adult Access and Department Navigator teams, oversee a variety of contracts in ICA, and will be a part of the ICA leadership team. ICA provides information and initial consultation for people who are seeking assistance. ICA refers to community resources or initiates consultation, resource planning and/or application for financial programs. The person hired will have a primary role in service integration efforts with other managers to ensure the HSPH system is accessible and responsive to the individuals we serve. This role will provide strategic planning, change management, and exercise flexibility as the area plans for its future.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.Location and hours:This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours are Monday through Friday typically between 8 a.m.- 4:30 p.m. with flexibility. There is potential for some after hours meetings when necessary. While this position is designated as remote, based on current requirements hires must reside in Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This position is a full-time, benefit earning position. This position is internally classified as a Human Services and Public Health Program Manager. Click here to view the job classification specification for the Human Services and Public Health Program Manager.
In this position, you will:
· Plan, organize, evaluate, and direct the functioning and day to day designated operations within ICA, including communicating policies and procedures to staff in the program area.
· Provide direct supervision to unit supervisors including development, direction, and coaching as well as assistance to them in evaluating employee performance, resolving employee discipline, and other supervisory issues.
· Provide management and input on best practices in working with adults served in ICA and the impact of these on the delivery of services, including monitoring of established quality of work standards within the programs.
· Facilitate collaborative working relationships across ICA leadership, other department service areas, provider agencies, and external stakeholders to promote the most integrated and holistic service approaches for individuals and their families.
· Determine needs for improvements that will enhance program integrity and develop resources and plans to meet such needs and evaluate outcomes.
· Manage a number of contracts currently assigned to the ICA service area.
· Manage the preparation of periodic reports of program performance, areas for improvement, and progress towards results.
Need to have:
One of the following:
· Seven years or more of supervisory experience in an area related to the position.
· Bachelor's degree in business administration, public administration, healthcare administration, behavioral/social science, public health, and/or a related field and three years or more of supervisory experience in an area related to the position.
· Master's degree or higher one of the above fields and two years or more of supervisory experience in an area related to the position.
Nice to have:
o Working with case management, assessment, planning and service development for populations with substance use disorder, mental health, developmental disabilities, persons experiencing homelessness, senior services, new Americans, or other complex conditions.
o Fostering effective working relationships with internal and external contacts at all levels of responsibility.
o Providing project management experience that demonstrates strong leadership skills, personal initiatives, and effective decision making with resulting outcomes that are in line with strategic objectives.
o Developing and building high performing teams.
o Managing or supervising a program where you led and planned work with other areas or organizations and/or redesigned projects within an organization.
o Managing or developing contracts.
· Ability to:
o Foster an environment that recognizes and respects cultural, lifestyle, and socioeconomic differences and provide culturally appropriate services.
o Be flexible and comfortable with change, complexity and ambiguity.
o Inspire and motivate others to work towards a shared vision.
o Build and nurture collaborative effective working relationships with a variety of customers and partners including employees, clients, other professionals, agencies, and the public.
o Utilize a results-oriented philosophy in managing individual and team performance.
o Present complex information and facilitate large group meetings.
About the department:Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.About Hennepin County: Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees. Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies. This position may have access to systems or other documentation that contains HIPAA data. Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test and/or background check.NOTE: You must attach a resume as part of your application materials to be considered for this position. If you have any questions, please contact:Abbie HuguninAbbie.Hugunin@hennepin.us