Salary
$74,899.97 - $112,349.96 Annually
Location
Hennepin County
Job Type
Full-time
Job Number
24IT30101PC266
Department
Information Technology
Opening Date
01/22/2024
Closing Date
2/5/2024 11:59 PM Central
Description
Hennepin county's Information Technology (IT) department is seeking for a dynamic major incident/problem analyst to join its Service Management team. In this role, you'll be actively driving the incident management process to resolution, restoring IT operations swiftly and efficiently. You will also log and categorize recurring incidents to improve incident and problem management processes. To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page. Location and hours: This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, 8 a.m. to 4:30 p.m. with occasional on-call rotation. Based on business needs of this position, hires must live in or relocate to Minnesota.New employees who are hired into hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About the position type:This is a full-time, benefit earning position.This position is internally classified as an IT Analyst III - Technical and Technical Process Analyst. Click here to view the job classification specification. At this time, employees may be eligible to receive an additional cash merit of up to $2,246.99 that can be earned annually based on performance.In this position, you will:
· Respond to reported service incidents, identify the cause, and initiate the incident management process.
· Prioritize incidents according to their urgency and influence on the business.
· Collaborate with the incident management team to ensure that all processes are diligently followed.
· Log all incidents and their resolutions to see if there are recurring malfunctions.
· Adjust the incident management process as required to ensure its effectiveness.
· Communicate with stakeholders and management when major issues are identified.
Need to have:
· One of the following:
o Six years or more of IT experience.
o Completion of an approved IT Hennepin County internship and four years or more of IT experience.
o Associate/vocational/technical degree in computer science, management information systems (MIS), information technology or an approved information technology field related to the position and four years or more of IT experience.
o Completion of five college/vocational technical technology courses and four years or more of IT experience.
o Bachelor's degree in an IT field and two years or more of IT experience.
· Certification in ITIL Foundations.
Nice to have:
· Experience with risk management, mitigation, and incident/problem management frameworks.
· Experience communicating with internal and external stakeholders, and management.
· Knowledge of relevant security and data privacy.
· Strong technical knowledge of IT systems and infrastructures.
· Strong skills in multitasking and remaining judicious during major incidents.
About the department:Technology is the foundation of our work – and the work of every county employee. The Information Technology department is here to help our employees work smarter, faster and better. It is made up of 9 divisions: Business Solutions, Service Management Office, Architecture, Central Services Administration & Imaging Operations, Enterprise Development, IT Finance & Support Services, Operations, IT Strategic Alignment, and IT Security.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (log in as Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. Your future. Made here. This posting may be used to fill current and future vacancies.This position may have access to systems or other documentation that may contain HIPAA data.Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.
If you have any questions, please contact:
Pajoua Chang Pajoua.Chang@hennepin.us
Apply here : IT Analyst III | Job Details tab | Career Pages (governmentjobs.com)