Salary
$77,895.97 - $116,843.96 Annually
Job Type
Full-time
Job Number
25RSA30100rla012
Closing Date
4/25/2025 11:59 PM Central
Description
Resident Services IT (RSIT) is seeking an IT Technical Analyst III to join a team that delivers technical support to business partners and employees in the Resident Services line of business. This position will create and support Resident Services infrastructure, hardware, technical equipment, systems, and applications/solutions. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:
This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th St, Minneapolis, MN 55487, at other Hennepin County buildings, and remote as job duties require. Work hours are typically Monday through Friday, between 8 a.m. and 4:30 p.m., with some flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
About the position type:
This is a full-time benefit earning position. This position is internally classified as an Information Technology (IT) Analyst III - Technical Analyst. Click here to view the job classification specification. At this time, employees may be eligible to receive an additional cash merit of up to $2336.87 that can be earned annually based on performance.
In this position, you will:
· Serve as primary technical contact for business partner support issues.
· Ensure consistent performance of critical IT systems enforcing, advising on development of policies, guidelines, processes, and security roles.
· Provide insight, expertise, technical vision, and leadership on maintenance, troubleshooting and systems upgrades.
· Support timely development of tools, reports, functions, and other features as requested by management that result in improved functionality and user experience.
· In collaboration with others, troubleshoot technical issues and resolve problems relating to system, network, database and other large-scale systems and environments.
· Research new technologies and industry trends and provide direction and subject matter expertise to leadership on decision making for county owned and operated systems.
· Evaluate user needs, define technical problems, and work with other IT technical teams to determine solutions.
· Administer and support the Elections, Library, and Examiner of Titles departments, and all Hennepin County Service Centers on desktops, laptops, and servers including hands on troubleshooting.
Need to have:
· One of the following:
o Eight years or more of IT experience.
o Associate's/vocational/technical degree in computer science, management information systems (MIS), information technology, or an approved information technology field related to the position and six years or more of IT experience.
o Completion of five college/vocational/technical technology courses and six years or more of IT experience.
o Completion of an approved IT Hennepin County internship and six years or more of IT experience.
o Bachelor's degree or higher in computer science, management information systems (MIS), information technology, or an approved information technology field related to the position and four years or more of IT experience.
Nice to have:
· Certification(s) in Azure, Microsoft, CompTIA, IT Infrastructure Library (ITIL) or other technical certifications related to the position.
· Three or more years of experience:
o Providing end-to-end customer support ranging from identifying problems, troubleshooting, debugging, system integrations, and/or application implementations/upgrades.
o Working on projects that involve system integrations, data migration, and/or application implementation/upgrades.
· Experience:
o Monitoring complex IT systems and SAAS applications.
o Installing, configuring, managing servers, computers (desktop, laptop, printers, scan devices), and vendor equipment.
o Administering and maintaining Windows, Security, and Corrective Action Measures.
o Operating Windows PowerShell Scripting.
o Analyzing and implementing SQL queries and statements.
o Defining standards and governance of processes and supporting technology.
o Evaluating user needs, defining technical problems, and working with other IT technical teams to determine solutions.
· Knowledge of IT Infrastructure i.e., servers, network, and security setup.
· Ability to support critical systems, research, test, implement, onboard, and support software and applications.
If you have any questions, please contact:
Roberta Arpinar
APPLY HERE! IT Technical Analyst III | Job Details tab | Career Pages