Salary
$57,352.66 - $85,007.61 Annually
LocationÂ
Maple Grove, MN
Job Type
Full-time
Job Number
24SC213rla016
Department
Service Centers
Division
Maple Grove Service Center
Opening Date
02/09/2024
Closing Date
2/15/2024 11:59 PM Central
Description
Hennepin County's Service Centers department is seeking a Service Center Supervisor to manage and plan daily workflow including setting priorities, schedules, assignments, communicating and resolving conflict with employees and customers of the Maple Grove Service Center. Hennepin County's Service Centers provide services relating to driver's licenses, motor vehicles, and vital records.
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Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Â
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Location and hours:This position is located onsite at the Maple Grove Service Center, 19325 Upland Lane North, Maple Grove, MN 55369. Work hours will be Monday through Friday from 8 a.m. to 4:30 p.m. and may change depending on business needs.Â
About the position:Â This is a full-time, benefit earning position.Â
This position is internally classified as a Public Service Unit Supervisor.Click here to view the job classification specification.
In this position, you will:
·        Plan, assign, and direct the work of a unit of employees within the Service Center department.
·        Select new employees, schedule, and monitor employee work, vacation, and training hours; coordinate cross training of staff as needed.
·        Provide performance feedback, resolve personnel problems, and supervise and discipline employees.
·        Coordinate with internal and external agencies/organizations on a variety of projects for process improvement in areas such as customer satisfaction and training.
·        Serve as a technical resource for complex problems.
·        Assist in developing program goals and objectives consistent with the department's mission and vision; interpret rules, regulations, and policies.
·        Ensure proper accounting and security procedures for any monies received and assets.
·        Ensure legislative mandates, departmental policies, and deadlines are met.
·        Provide leadership to further department-based strategies that align with county goals, mission and core values for diversity, equity, and inclusion.
Need to have:One of the following:
·        Three years or more of experience appropriate to the area of specialization, such as:
o   A Senior Service Center Representative.
o   Processing property taxes, property assessment, real estate recording and registration, or maintaining financial records.
o   Establishing and conducting elections.Â
·        One year or more of college course work in business administration, accounting, bookkeeping, or an approved related field (one year of college is equal to 30 semester credits or 45 quarter credits) and two years or more of experience listed above.
Nice to have:
·        Experience:
o   Providing work direction to staff who process licenses, permits, registrations, and other service center/deputy registrar/driver's license agent transactions, or serving as a lead worker processing motor vehicle, driver's license, birth, death, and marriage records.
o   Functioning as a lead worker or supervisor. Â
·        Knowledge of laws/regulations pertaining to deputy registrar or driver's license agent transactions; ability to develop and implement policy in accordance with laws/regulations governing departmental support staff functions and operations.
·        Knowledge of diversity and inclusion strategies with a focus on disparities reduction.
·        Ability to:Â
o   Communicate effectively with a diverse population of peers, supervisors, subordinates, government officials, and the public.
o   Plan, assign, and review work.
o   Motivate, train, evaluate and supervise staff.
o   Build effective team and resolve conflicts.
o   Make person centered decisions based on analysis, experience, and judgment.Â
o   Monitor and measure processes, initiatives, and activities and report on progress and results.
About the department:Hennepin County Service Centers partners with the State of Minnesota to provide driver’s license/ID, motor vehicle registration, birth, death, and marriage records, marriage license, snowmobile/ATV/boat registration, and a variety of other public services to residents. Locations include Maple Grove, Brookdale, Ridgedale, Southdale, Midtown, Government Center, and North Minneapolis Service Centers. Support areas include Vital Records, Call Center/Remote Processing, and Learning and Development Units.   About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile. Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community. This posting may be used to fill current and future vacancies at other service center locations.Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.
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Your future. Made here. If you have any questions, please contact: Roberta Arpinar Roberta.Arpinar@hennepin.us
 Apply here : Service Center Supervisor | Job Details tab | Career Pages (governmentjobs.com)