Are you someone who communicates well and has a passion for helping others? Can you remain calm and multi-task in high stress, emergency situations? As a Sheriff's Telecommunicator, you will provide non-emergency and 911 emergency public safety dispatching services to one of the largest radio systems in the nation. Hennepin County Sheriff's Office's 911 Dispatch division, is dedicated to serving as the vital link between the public and public safety organizations through responsiveness, compassion, and professionalism.
This position is located at the 911 Emergency Communications Center at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. Candidates must be available to work various shifts that includes day, evening, night, overnight, holiday, and weekend hours. Anyone indicating limited availability will not be considered. Shifts may start at: 7 a.m., 11 a.m., 3 p.m., or 7 p.m. Based on current requirements hires must live in or relocate to Minnesota or Wisconsin.
Qualified candidates will be invited via email to take the CritiCall test online on your own computer.
In this position, you will:
Receive incoming emergency, routine, and administrative calls and ask callers for pertinent police, fire, and/or medical information.
Determine response requirements and relative priorities of situations; receive and transmit information and messages by radio or telephone to police, fire, and/or medical units.
Operate multi-channel computerized communication console, multi-line phone system, Next Generation 911 emergency phone system, and Computer Aided Dispatch (CAD) systems.
Coordinate activities for public safety units on various radio systems.
Enter, update, and retrieve information from local, state, and national computerized data systems.
Disseminate severe weather and disaster warning/watch information.
Need to have:
One of the following:
One or more years of experience dispatching police, firefighters, and/or Emergency Medical Services (EMS).
Two or more years of other dispatching or call center experience.
Two or more years of experience as a first responder (police officer, firefighter, and/ or emergency medical technician/paramedic).
Two or more years of experience providing fast-paced customer service while managing multiple tasks and priorities simultaneously.
Completion of the 911 Telecommunicator Pathways Training program and one year or more of call center experience.
Note: Related experience, such as providing disaster/emergency response, corrections, military/reserve service, loss prevention, home/business safety and security, triage/crisis intervention may be substituted on a year for year basis.
Typing skills of 40 words per minute with 90% accuracy.