DescriptionHennepin Health, a nationally recognized health maintenance organization, is seeking a Provider Communication Specialist to join the Network Management team to support network management initiatives associated with Hennepin Health's product lines. This position will be responsible for creating communications for the provider stakeholders including Provider Bulletins, the Provider Survey, Provider Manual, and the website. The position is also responsible for documenting department processes using project management, editorial and technical coordination skills.Effective January 1, 2023, there will be a general salary adjustment of 2.5% to the minimum and maximum of the range.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.Location and hours:This position is hybrid and will be performed both on-site at the Hennepin County Public Health building, 525 Portland Avenue in downtown Minneapolis, which is accessible by public transportation and light rail, and remote as job duties require. Work hours will be Monday through Friday, 8 a.m. - 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in Minnesota or Wisconsin. New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.Effective January 1, 2023, there will be a general salary adjustment of 2.5% to the minimum and the maximum of the range.About the position type:This position is full time, benefit earning.This position is internally classified as an Administrative Assistant, Senior.Click here to view the job classification specification.In this position, you will:
Work with Hennepin Health key stakeholders to develop a communication plan that includes:
Provider bulletins designed to inform, notify, and educate.
Strategies for the delivery and outreach of educational materials to the provider community.
Conduct an annual provider satisfaction survey including performing a summary analysis and the distribution of the results within the health plan.
Manage the Hennepin Health Provider Manual.
Participate in the management of content for the provider website.
Conduct ongoing Access and Availability review of Hennepin Health provider networks to ensure members have adequate access to care.
Maintain email database. Implement initiatives to increase/enhance providers enrolled in the database.
Document department procedures and workflows associated with the provider contracting process.
Need to have:One of the following:
Bachelor's degree or higher in communications, business administration, health care administration, public administration, or a field appropriate to the position and four years or more of healthcare related business to business (B2B) and/or insurance communications experience working with health plans.
Eight years or more of healthcare related business to business (B2B) and/or insurance communications experience working with health plans.
Nice to have:
Working for a health maintenance organization or in a managed care or other health insurance related setting.
Creating insurance communications or other documentation that is outward facing from your organization.
With content creation, writing/copywriting and conducting surveys.
In project management.
Five or more years of communications/marketing experience.
Exceptional interpersonal and consensus building skills.
A collaborative approach to problem solving and strong decision-making skills.
An ability to adapt and be flexible in role development.
About the department:Hennepin Health provides health care coverage to Hennepin County residents who are enrolled in a Minnesota Health Care Program. Hennepin Health is a nonprofit, state-certified health maintenance organization that contracts with the Minnesota Department of Human Services. We envision being a leader in partnering with our members and communities to improve health, by integrating health care and service to enhance the health and well-being of our members and the community.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge - select the Guest option. Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.Your future. Made here.This position may have access to systems or other documentation that contains HIPAA data. Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.