Salary $47,415.42 - $74,878.29 AnnuallyLocation RemoteJob TypeFull-timeDepartmentResident and Real Estate ServicesJob Number23RRES608MV43
Closing4/11/2023 11:59 PM Central
DescriptionHennepin County's Resident and Real Estate Services department is seeking a Technical Writer to join its property tax division. The Technical Writer will assist all work areas of the property tax division in writing and maintaining business process and policy documentation, as well as supporting materials. This position will provide subject matter knowledge, prepare training materials and conduct training sessions. This is an excellent opportunity to join a high-functioning team, build relationships with property tax professionals, and learn more about property tax administration and county government.Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visitemployee referral program. Location and hours:This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, 8 a.m. - 4:30 p.m. with some flexibility on start and end times. While this position is designated as remote, based on current requirements hires must reside in Minnesota or Wisconsin.New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.About the position type:This is a full-time, benefit earning position.This position is internally classified as an Administrative Assistant.Click here to view the job classification specification.In this position, you will:
Write, maintain, and update business process documentation, job aids, and policy documentation related to property tax division operations.
Provide subject matter knowledge for staff in all areas of tax processing, tax accounting, tax forfeited land, and customer service in operational and project work.
Act as a training resource by preparing and updating training materials and conducting training sessions.
Recommend and draft policy improvements related to feedback provided by staff and customers on service delivery and general operational procedures.
Act as a key back-up resource in supporting miscellaneous administrative duties related to SharePoint including adding and removing content, managing views, gathering data, and customer service.
Assist property tax division leadership with drafting internal and external communications, annual forms, and notices.
Need to have:
One of the following:
Four years or more of experience in general administrative work related to the management of departmental/organizational operations or in a specialty area appropriate to the position.
Bachelor's degree or higher in public administration, business administration, or another field appropriate to the position.
Nice to have:
Strong interpersonal, written, and verbal communication skills.
Writing documentation and supporting materials.
Applying plain language techniques.
Working with Microsoft Office applications.
Providing training, particularly in a hybrid/remote environment.
Contributing and editing information in a content management system, such as SharePoint.
Knowledge of property tax operations and policies.
Schedule, prioritize, and balance several tasks/projects.
Establish and maintain effective working relationships with all levels of the organization and contribute in a team environment.
About the department:Resident and Real Estate Services covers the foundational responsibilities of government: land surveying, land recording, property tax collection and distribution, voter registration and elections. Our eight service centers locations provide access to licenses, vital records, and other documents that help the constituency of Hennepin County. About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest). Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.