On-site (Bemidji, MN or Minneapolis, MN), Remote (must reside in Minnesota) or Hybrid (combination) GENERAL SUMMARY This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota) or hybrid (combination). A Customer Service Agent (CSA) is responsible for providing customer service via the telephone, while successfully managing a large volume of inbound calls. This includes following communication scripts, handling different topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customer service and problem-solving skills with the ability to work both independently and as part of a team. The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers. This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person or virtually from your home. All Telecommuters will be required to adhere to Stratacor's Remote Work Policy.   ESSENTIAL FUNCTIONS 1. Manage incoming calls and customer service inquiries 2. Identify and assess customers' needs to achieve satisfaction 3. Build sustainable relationships and trust with customer accounts through open and interactive communication 4. Provide accurate, valid and complete information by using the right methods and tools 5. Meet personal and customer service team call handling targets 6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 7. Ensure thorough call documentation 8. Follow communication procedures, guidelines and policies 9. Go the extra mile to engage customers 10. Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly 11. Other duties as assigned   REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 1. Ability to adhere to structured call center policies and procedures (i.e. attendance, quality, Health Information Portability and Accountability (HIPAA) guidelines) 2. High level of dedication, enthusiasm and motivation 3. Ability to listen and communicate effectively 4. Customer orientation and ability to adapt/respond to different types of customers 5. Ability to multitask, prioritize, and manage time effectively 6. Ability to maintain composure in high-pressure situations 7. Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm 8. Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs   REQUIRED EDUCATION AND EXPERIENCE Required Qualifications: 1. High School Diploma 2. Exceptional verbal and written communication skills 3. Strong understanding of company products, policies and services 4. Excellent problem-solving skills 5. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours 6. An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems Preferred Qualifications: 1. Bachelor's degree; or equivalent combination of education and experience 2. Call center and/or customer service experience   WORK ENVIRONMENT/PHYSICAL DEMANDS 1. Travel Requirements: N/A 2. Weight Lifting Requirements: 10 lbs. 3. Extended periods of sitting at a workstation 4. Telecommuting Requirements: • Required to have a dedicated work area established that provides information privacy • Ability to keep all company sensitive information secure • Must have reliable direct high-speed internet connection   RELATIONSHIPS 1. Reports To: CSA Supervisor 2. Directly Manages: N/A 3. Internal Relationships: Functional Areas 4. External Relationships: Provider, Broker, Group Administrator and Members Apply Here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/a99ea6d1-dded-4456-a877-5d975885a825/Opportunity/OpportunityDetail?opportunityId=b6d6042f-6713-4cbb-bc1b-b6ba2fbb1eb9(https://recruiting2.ultipro.com/STR1016STCR/JobBoard/a99ea6d1-dded-4456-a877-5d975885a825/Opportunity/OpportunityDetail?opportunityId=b6d6042f-6713-4cbb-bc1b-b6ba2fbb1eb9)

GENERAL SUMMARY You will be responsible for developing and supporting Salesforce applications. As a senior team member, you will coordinate efforts with other developers and manage timelines.  You must possess knowledge of programming standards and best practices to bring work to life and architect business requirements and technology solutions such as APEX, APIs, and SalesForce to SalesForce integration. You will also be expected to manage client deliverables, participate in status meetings, and assist with managing assigned projects.   ESSENTIAL FUNCTIONS 1. Design, implement, and maintain Salesforce configurations and customizations such as custom fields, objects, layouts, workflows, process builders, and validation rules. 2. Utilize best practices to perform operational support, enhancements, and bug fixes. 3. Assist with the planning of application changes, development, and installation of upgrades, patches, and new releases. 4. External integrations leveraging SOAP & REST Apex Web Services and Force.com (http://Force.com)API 5. Management of User Profiles and Role Hierarchy. 6. Building business logic processes using Validation rules, Formula Fields, Workflow Rules, and Approval processes. 7. Good code documentation best practices. 8. Ability to work well with others in a team environment. 9. Other duties – as assigned.   REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Software engineering skills with Force.com (http://Force.com)Platform including but not limited to Salesforce DX, Apex, SOQL, SOSL, Unit Testing, VisualForce, Aura Components, and Lightning Web Components. • Administration/Development surrounding Salesforce-specific technologies including but not limited to Sales Cloud, Service Cloud, Communities/Experience Cloud, Flows, Workflow Rules, Process Builder, and Approval Processes. • Familiarity with Services Oriented Design Principles (SOA) and Web Services. • Development experience designing object-oriented JavaScript. • Experience working with source control and continuous integration. • Salesforce Certified Developer (PDI/DEV401, PDII/DEV501) is a plus.   REQUIRED EDUCATION AND EXPERIENCE • 4+ years’ experience as Salesforce Sr. Developer or Architect • A bachelor's degree in a relevant field (e.g. Computer Science, Information Technology, etc.) or equivalent experience is required   WORK ENVIRONMENT/PHYSICAL DEMANDS 1. Travel Requirements: Minimal 2. Weight Lifting Requirements: 20 lbs.   RELATIONSHIPS 1. Reports To: VP of IT and Data Engineering 2. Internal Relationships: Participates in Scrum ceremonies, and collaborates with end users and key stakeholders to build the best coding strategy and execute on it. 3. External Relationships: Participated in software evaluation and vendor selection as needed. Apply Here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=3a11eb82-dc90-4393-910d-239471dc6104 (https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=3a11eb82-dc90-4393-910d-239471dc6104)

GENERAL SUMMARY This Senior Web Developer will share responsibility for our cloud-based applications written in Angular, and Node.js and will be responsible for extending the capabilities of our middle tier utilizing C#, .Net Core, in a microservices environment using Docker containers.  As a Senior Web Developer, you will work closely with the VP of IT, EPMO, and business partners on business and technical requirements to support the delivery of optimized Web applications for our customers.  You should have excellent organization and problem-solving skills.  Your goal will be to develop high-quality software that is aligned with user needs and business goals.   PRINCIPAL RESPONSIBILITIES 1. Develop tools, applications, and APIs by producing clean and efficient code 2. Write code in Angular, Node JS, C#, .Net Core, Docker, HTML, CSS 3. Collaborate with internal teams and vendors to fix bugs and improve products 4. Document development phases and monitor systems 5. Other duties - as assigned   REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • 2+ years of Angular (experience with Node j.s nice to have) • 2+ years of Docker and Docker Swarm • 2+ years C# and .Net Core • Knowledge of relational and non-relational databases (SQL, Mongo) • Strong communication and problem-solving experience • Experience delivering software using an Agile/Scrum methodology • Ability to work in a fast-paced, fluid environment while maintaining adherence to standards and best practices   REQUIRED EDUCATION AND EXPERIENCE • A bachelor's degree in a relevant field (e.g. Computer Science, Information Technology, etc.) or equivalent experience is required   WORK ENVIRONMENT/PHYSICAL DEMANDS • Travel Requirements: Must be able to travel up to 10% of the time • Weight Lifting Requirements: Normal office work up to 20 lbs.   RELATIONSHIPS • Reports To: VP of IT • Directly Manages: None • Internal Relationships: Application Architect, Business Analysts, IT Infrastructure and Project Management Office • External Relationships: External vendors and Business affiliates Apply here:https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=ab622fdb-2b9e-4a39-82a7-57751958a431(https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=ab622fdb-2b9e-4a39-82a7-57751958a431)

GENERAL SUMMARY You will be responsible for developing and supporting Salesforce applications. As a senior team member, you will coordinate efforts with other developers and manage timelines.  You must possess knowledge of programming standards and best practices to bring work to life and architect business requirements and technology solutions such as APEX, APIs, and SalesForce to SalesForce integration. You will also be expected to manage client deliverables, participate in status meetings, and assist with managing assigned projects.   ESSENTIAL FUNCTIONS Design, implement, and maintain Salesforce configurations and customizations such as custom fields, objects, layouts, workflows, process builders, and validation rules. Utilize best practices to perform operational support, enhancements, and bug fixes. Assist with the planning of application changes, development, and installation of upgrades, patches, and new releases. External integrations leveraging SOAP & REST Apex Web Services and Force.com API Management of User Profiles and Role Hierarchy. Building business logic processes using Validation rules, Formula Fields, Workflow Rules, and Approval processes. Good code documentation best practices. Ability to work well with others in a team environment. Other duties – as assigned.   REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Software engineering skills with Force.com Platform including but not limited to Salesforce DX, Apex, SOQL, SOSL, Unit Testing, VisualForce, Aura Components, and Lightning Web Components. Administration/Development surrounding Salesforce-specific technologies including but not limited to Sales Cloud, Service Cloud, Communities/Experience Cloud, Flows, Workflow Rules, Process Builder, and Approval Processes. Familiarity with Services Oriented Design Principles (SOA) and Web Services. Development experience designing object-oriented JavaScript. Experience working with source control and continuous integration. Salesforce Certified Developer (PDI/DEV401, PDII/DEV501) is a plus.   REQUIRED EDUCATION AND EXPERIENCE 4+ years’ experience as Salesforce Sr. Developer or Architect   WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Minimal Weight Lifting Requirements: 20 lbs.   RELATIONSHIPS Reports To: VP of IT and Data Engineering Internal Relationships: Participates in Scrum ceremonies, and collaborates with end users and key stakeholders to build the best coding strategy and execute on it. External Relationships: Participated in software evaluation and vendor selection as needed. Apply today: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=3a11eb82-dc90-4393-910d-239471dc6104

GENERAL SUMMARY This Senior Web Developer will share responsibility for our cloud-based applications written in Angular, and Node.js and will be responsible for extending the capabilities of our middle tier utilizing C#, .Net Core, in a microservices environment using Docker containers.  As a Senior Web Developer, you will work closely with the VP of IT, EPMO, and business partners on business and technical requirements to support the delivery of optimized Web applications for our customers.  You should have excellent organization and problem-solving skills.  Your goal will be to develop high-quality software that is aligned with user needs and business goals.   PRINCIPAL RESPONSIBILITIES Develop tools, applications, and APIs by producing clean and efficient code Write code in Angular, Node JS, C#, .Net Core, Docker, HTML, CSS Collaborate with internal teams and vendors to fix bugs and improve products Document development phases and monitor systems Other duties - as assigned   REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 2+ years of Angular (experience with Node j.s nice to have) 2+ years of Docker and Docker Swarm 2+ years C# and .Net Core Knowledge of relational and non-relational databases (SQL, Mongo) Strong communication and problem-solving experience Experience delivering software using an Agile/Scrum methodology Ability to work in a fast-paced, fluid environment while maintaining adherence to standards and best practices   REQUIRED EDUCATION AND EXPERIENCE A bachelor's degree in a relevant field (e.g. Computer Science, Information Technology, etc.) or equivalent experience is required   WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Must be able to travel up to 10% of the time Weight Lifting Requirements: Normal office work up to 20 lbs.   RELATIONSHIPS Reports To: VP of IT Directly Manages: None Internal Relationships: Application Architect, Business Analysts, IT Infrastructure and Project Management Office External Relationships: External vendors and Business affiliates https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=ab622fdb-2b9e-4a39-82a7-57751958a431

GENERAL SUMMARY Responsible for managing and maintaining databases used by our business intelligence team and web development teams for enterprise-wide use. Responsible for preparation of system requirements, analysis, and designs throughout the data warehouse implementation. Response for performing highly complex systems process analysis, design, and simulation across multiple platforms and/or cross-functional business areas. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and an affiliate of Delta Dental of Minnesota. gh 1 ESSENTIAL FUNCTIONS Design warehouse database structures and implement changes. Maintain and improve the logical and physical dimension data model for analytics and web development. Maintain and improve data warehouse process models, including sourcing, loading, transformation, and extraction. Create supporting documentation, such as metadata and siaframs of entity relationships, business processes, and process flow. Develop data interpretation with systems, such as salesforce.com. Develops standards, such as organization, structure, or nomenclature, for the design of data warehouse elements, such as data architectures, models, tools, and databases. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Proficient in SQL and relational database concepts (PL/SQL preferred, but not required) Experience with integration and third-party APIs Knowledge of open source big data tools a plus (MongoDB, Spark, etc.) Knowledge of Linux preferred. Technical knowledge of database management system software and/or related software products and utilities. Well-developed logical reasoning skills, problem-solving skills, and analytical skills. Highly collaborative Good oral and written communication skills. Required: Demonstrated full proof of vaccination against COVID-19 prior to start date REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree in Computer Science or related field; and/or equivalent work experience 2+ years of related work experience WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: None Weight Lifting Requirements: 20 lbs. RELATIONSHIPS Reports To: Director, Data and Analytics Directly Manages: None Internal Relationships: Technology Services staff, users, management, analytics, senior staff. External Relationships: Vendors Apply here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=d618d2c4-1714-4945-99db-ffc8e4851666

GENERAL SUMMARY The Inside Sales Manager is responsible for providing direct management to Inside Sales Representatives. This role is intended to lead those responsible for the sales, enrollment, and retention of both Individual and Small Group businesses. They also understand system technology, evaluating, improving, and managing workflow and processes in the department. This position is also responsible for understanding the Company's mission, goals, and strategies, and supporting them in day-to-day operations and decision-making. This position will be the lead contact for our forward-facing contacts of Small Group, Individuals, and Brokers. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and an affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Training and managing of Sales Representatives with responsibilities of sales, enrollment, and retention of both Individual and Group business. Provide leadership in selling renewals, running additional proposals through our Broker Rate Calculator (BRC) answering product questions, and providing management with tracking reports. Day-to-day supervision of Inside Sales Representative staff including training, performance reviews, mentoring, and direction. Provide weekly enrollment information by plan design, # calls taken in/out, # of chats provided, time on the phone per caller, etc.; full pre-sales lead customer metrics. Identify and coordinate training opportunities for staff. Identify and recommend new ancillary plans for distribution. Participates and represents the department on special corporate projects, committees, and broker presentations. Stay abreast of competitive environment. Prepare customer and/or broker presentations. Provide Sales management annual membership forecasts for the plan budget process. Manage agency relationships to improve the growth of individual product lines. Other duties as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Proven leadership and management experience. Ability to work independently with strong time management skills. Strategic planning knowledge and abilities. Strong interpersonal skills to effectively interact with a diverse audience with varying backgrounds, styles, and levels within/outside of the organization. Strong written and oral presentation and communication skills - must be able to effectively communicate with individuals and groups of people. Decision-making skills. Excellent analytical and problem-solving skills. Demonstrated negotiation skills. Strong relationship builder, professional and trustworthy. Proven ability to change priorities quickly based on rapidly changing inputs and business interruptions. Fierce organizational skills. Demonstrated self-motivation and ability to work independently. Very strong attention to detail. Ability to practice Active Listening. Primary travel in MN/ND with occasional air travel. REQUIRED: Demonstrated full proof of vaccination against COVID-19 prior to start date. As an equal opportunity employer, we will make accommodations for individuals who cannot be vaccinated in accordance with applicable law. REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree preferred or equivalent work experience. Prior supervisory experience or equivalent experience/education. 10+ years of industry experience. Valid Minnesota Health & Life Insurance License WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Up to 10% in Minnesota, Nebraska, and North Dakota (when safe to do so) Weight Lifting Requirements: Up to 25 lbs. RELATIONSHIPS Reports To: Chief Marketing Officer and Vice President Consumer Sales Directly Manages: Inside Sales Representatives Internal Relationships: All departments within the Company External Relationships: Groups, brokers, and consultants Apply here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=f5336f02-14d4-4df1-83b3-5ba4da5f1ba2

GENERAL SUMMARY The Account Manager position is responsible for the successful retention of a book of business ranging from $8 M to over $100 M. Effectiveness in broker/consultant/group relationships, renewal strategy, and problem resolution directly impacts Delta Dental of Minnesota’s retention levels and bottom line. Renewal of existing client’s contracts is critical to Delta Dental’s success. This role is intended to retain customers while supporting and promoting Delta Dental’s positive public image. This position is responsible for ongoing selling to and renewal of a book of business. The role will be responsible for deeply understanding a customer’s needs, helping customers get the most of the existing products they have purchased, and increasing revenue by introducing new products or services. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor an affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Develop and build relationships with assigned accounts and brokers/consultants. Develop, implement and monitor appropriate renewal strategies, sales objectives, and action plans and lead contract/pricing negotiation. Present renewals to key decision-makers at the customer level and/or broker/consultant. Recommend and facilitate plan design and product changes for existing groups which requires a thorough understanding of Delta Dental products, contracts, funding, and underwriting strategies and network. Acquire and maintain product, contract, network, and underwriting strategy expertise in order to serve as the primary resource to both internal and external customers, in order to recommend and facilitate plan design. Conduct sales discussions with clients for Account Manager led sales opportunities. Call on prior client win-back sales opportunities. Facilitate information gathering, rate setting, and formal RFP response for sales or renewal opportunities. Manage all sales and renewal activity, financial reporting, and follow-up in our CRM system (Salesforce) for an assigned book of business. Conduct all customer, broker, and consultant meetings, e.g. planning or renewal meetings, health and wellness discussions, product and service meetings, open enrollment meetings, benefit fairs, sales meetings, etc. Attend appropriate implementation and sales meetings. Serve as liaison manager between customers, brokers, consultants, and internal departments within Delta Dental and third-party vendors, as needed, to resolve issues to meet customer needs. Acquire and maintain product expertise in order to serve as a primary resource about products to both internal and external customers in the commercial market segment. Delegate tasks to the Account Coordinator. Assist in their training and work direction. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Professionalism Customer service skills Strong written and verbal communication skills Public speaking Number/analytical aptitude Decision making Problem-solving Negotiation skills Organizational skills Time management Attention to detail Self-motivated Listening skills Travel required REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree or equivalent Three or more years of industry experience One to two years of account administrator (or equivalent) experience Valid Minnesota Health & Life Insurance License REQUIRED: Demonstrated full proof of vaccination against COVID-19 prior to start date. As an equal opportunity employer, we will make accommodations for individuals who cannot be vaccinated in accordance with applicable law. WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Up to 25% Weight Lifting Requirements: Up to 20 lbs. RELATIONSHIPS Reports To: Vice President or Director, Account Management Directly Manages: None Internal Relationships: All departments within Delta Dental of Minnesota as well as other Delta Dental plans and affiliates External Relationships: Assigned groups, brokers, and consultants Apply here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=a91ab4fd-783c-429a-ba19-b3f27a0fb152

Creed Interactive is an “All-In,” tight-knit, and talented team that works to deliver our “Creed Promise” through complex technology solutions that delight our clients. As the Team Lead- Senior Developer you will provide your expertise and inspiration to create technology that works beautifully for our clients. This position will partner closely with the developers, designers, project managers, and QA team doing the work, and just as directly with our clients. This is your chance to break out of the big agency slow lane! Escape roles that limit your participation and be truly involved with clients, teams, and projects on which we collaborate. GENERAL SUMMARY Creed Interactive is an “All-In,” tight-knit, and talented team that works to deliver our “Creed Promise” through complex technology solutions that delight our clients. As the Team Lead- Senior Developer you will provide your expertise and inspiration to create technology that works beautifully for our clients. This position will partner closely with the developers, designers, project managers, and QA team doing the work, and just as directly with our clients. This is your chance to break out of the big agency slow lane! Escape roles that limit your participation and be truly involved with clients, teams, and projects on which we collaborate. ESSENTIAL FUNCTIONS You will be responsible for leading a team that develops and supports digital applications for Creed clients. As a senior-level Creed team member, you will be responsible for coordinating efforts with other developers and managing timelines, source control, and code banks properly. You must possess a knowledge of programming standards and best practices to bring work to life as well as have good interpersonal skills to coordinate with team members while helping them learn and grow. You will also be expected to manage client deliverables, participate in status meetings, make use of time tracking software, and assist with managing assigned projects and managing implementing plans for assigned clients. As a Team Lead- Senior Developer at Creed Interactive, you will be expected to perform the following duties and responsibilities: Lead a team of direct-report employees within the development department including offshore resources Oversee and direct the work of these team members and contractors on assigned projects alongside project managers to ensure successful and effective product delivery Assist with workflow implementation and efficiencies to maximize capacity, delivery, and timelines Work cross-functionally with leadership and other departments to deliver best-in-class work Participate in new business proposals and estimates, as required Mentor junior team members to encourage learning and personal development In addition to managing a team, you serve as a senior developer on the team delivering great digital products for our clients REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 8+ years of experience with PHP, WordPress or Drupal, MySQL, JavaScript, and SCSS Solid understanding of translating client’s requirements to custom functionality using PHP and MySQL Experience with working on a team, collaborating with other developers, and contributing to projects using GIT Experience in developing functionality within Content Management Systems (CMS) Knowledge of code testing practices to help ensure error-free code A track record that shows a high aptitude for learning Experience with JIRA, Bitbucket, and other code/task management systems Understanding of responsive web design patterns REQUIRED: Demonstrated full proof of vaccination against COVID-19 prior to start date. As an equal opportunity employer, we will make accommodations to individuals who cannot be vaccinated in accordance with applicable law. Nice to Have: Experience working on web-based projects in an agency environment Experience with either React, Vue, or Angular DevOps experience such as creating configuration, build, and test scripts for Continuous Integration environments Experience with custom development within Laravel and/or Symfony REQUIRED EDUCATION AND EXPERIENCE A bachelor’s degree or equivalent related work experience. 8+ years of experience with PHP, WordPress or Drupal, MySQL, JavaScript, and SCSS Solid understanding of translating client’s requirements to custom functionality using PHP and MySQL Experience with working on a team, collaborating with other developers, and contributing to projects using GIT Experience in developing functionality within Content Management Systems (CMS) WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: None Weight Lifting Requirements: up to 20 lbs. RELATIONSHIPS Reports To: Creed Chief Technology Officer Directly Manages: n/a Internal Relationships: Development, Design, Project Management, Operations, and Sales External Relationships: Clients Creed is a small, cohesive group of experienced, senior designers, developers, and project managers focused on creating interactive experiences of exceptional value for exceptional clients. Creed builds partnerships with clients large and small including the Minnesota Wild, General Mills, Medtronic, The University of Minnesota, and Slumberland Furniture. We build more than websites and e-commerce engines - we build relationships. We are forging a link between ourselves, our clients, and their customers that thrive in the constantly changing business environment. Our group leverages technology to communicate and currently only comes into the office 2 days a week. The balance of the time, employees stay in contact as necessary and work wherever they are most comfortable. Visit our site to learn more about our work, our team, and our approach, or contact us with further questions. And, learn more about what makes Creed different at: www.creedinteractive.com. Apply here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/6d6dc58e-873a-41eb-b9c5-abc898137848/Opportunity/OpportunityDetail?opportunityId=c2da7e83-b847-461e-b13c-fdb8cbde2a47

GENERAL SUMMARY Creed Interactive is an “All-In,” tight-knit, and talented team that works to deliver our “Creed Promise” through complex technology solutions that delight our clients. As a Developer, you will provide your expertise and inspiration to create technology that works beautifully for our clients. This position will partner closely with the developers, designers, project managers, and QA team doing the work, and just as directly with our clients. This is your chance to break out of the big agency slow lane! Escape roles that limit your participation and be truly involved with clients, teams, and projects on which we collaborate. ESSENTIAL FUNCTIONS You will be responsible for developing and supporting digital applications for Creed clients. As a Creed team member, you will be responsible for coordinating efforts with other developers and managing timelines, source control, and code banks properly. You must possess a knowledge of programming standards and best practices to bring work to life and architect business requirements and technology solutions. You will also be expected to manage client deliverables, participate in status meetings, make use of time tracking software, and assist with managing assigned projects and managing implementing plans for assigned clients. Core responsibilities will include: ● Plan & architect software projects from conception to completion ● Understanding of responsive web design patterns ● A track record that shows a high aptitude for learning ● Experience with JIRA, Bitbucket, and other code/task management systems ● Experience with Git ● Ability to work well with others in a team environment REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 1. 3+ years of experience with Node, Java, .NET, HTML, JavaScript, CSS 2. Understanding of .Net Libraries including .Net MVC, Enterprise Library, and Entity Framework, & Web API 3. Understanding of exception handling and logging 4. Convert designs with some degree of complexity to frontend code 5. Experience with the practice and process of using unit tests 6. Ability to manage and interface with APIs and RESTful web services 7. Well-versed in software architecture patterns 8. Understanding of Linux and Windows servers and hosting websites 9. Good code documentation best practices 10. Knowledge of Docker containers 11. Experience working on enterprise-level web-based applications Required: Demonstrated full proof of vaccination against COVID-19 prior to start date As an equal opportunity employer, we will make accommodations for individuals who cannot be vaccinated in accordance with applicable law. REQUIRED EDUCATION AND EXPERIENCE 1. 3+ years of experience with Node or Java or .NET We’d love it if you had: 1. Experience working on web-based projects in an agency environment 2. DevOps experiences such as creating a configuration, building, and testing scripts for Continuous Integration environments 3. Knowledge of Docker containers WORK ENVIRONMENT/PHYSICAL DEMANDS 1. Travel Requirements: n/a 2. Weight Lifting Requirements: up to 20 lbs. RELATIONSHIPS Reports To Digital Workplace Resource Director Directly Manages: n/a Internal Relationships: Operations, Project Management, Development, and Design External Relationships: Clients, Prospects, Contractors Creed is a small, cohesive group of experienced, senior designers, developers, and project managers focused on creating interactive experiences of exceptional value for exceptional clients. Creed builds partnerships with clients large and small including the Minnesota Wild, General Mills, Medtronic, The University of Minnesota, and Slumberland Furniture. We build more than websites and e-commerce engines - we build relationships. We are forging a link between ourselves, our clients, and their customers that thrive in the constantly changing business environment. Our group leverages technology to communicate and currently only comes into the office 2 days a week. The balance of the time, employees stay in contact as necessary and work wherever they are most comfortable. Visit our site to learn more about our work, our team, and our approach, or contact us with further questions. And, learn more about what makes Creed different at: www.creedinteractive.com. Apply here: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/6d6dc58e-873a-41eb-b9c5-abc898137848/Opportunity/OpportunityDetail?opportunityId=350a1673-76f6-4ea6-a448-f128a69718f9

GENERAL SUMMARY This Paralegal position will provide legal support to the Insurance Division of Stratacor, which includes Delta Dental of Minnesota, Delta Dental of Nebraska, DDMN ASO, LLC, and Health Ventures Network. This position also is expected to provide paralegal support to one or more additional business entities within the Stratacor organization, as assigned. A paralegal's primary focus is on providing support services for dental and other ancillary insurance product lines and insurance business operations. Responsibilities will also include assistance in corporate governance, contract preparation, and document management related to providing legal support for all Stratacor entities and affiliates. This position will be hired by Abōva Talent, LLC, a Stratacor business entity. ESSENTIAL FUNCTIONS Serve as support to other legal team members in managing a steady volume of legal inquiries and external requests and notices relating to legal matters arising from the Insurance Division's Customer Contact Center, including but not limited to, subrogation inquiries, powers of attorney, guardianship, and child custody orders, authorizations to release information, and subpoenas. Identify and collect information and data required to support the sufficient review and analysis of these legal inquiries and external requests. Assist in the preparation of appropriate responses as directed by your manager. Provide assistance to legal department team members to create, prepare, review, proof, edit and/or manage legal documents, including but not limited to, non-disclosure agreements, independent contractor agreements, consulting agreements, master service agreements and statement of works, vendor agreements, requests for proposals, corporate records, correspondence, reports, and presentations. Provide assistance to the Chief Legal Officer on the administration of Corporate Governance records, and in the performance of duties as Assistant Secretary as assigned. Provide document management for Legal Department matters, including document organization and review, maintenance of correspondence and filing, coordination of document distributions, and communication with attorneys (internal and external), regulators, internal clients, and vendors. Understand concepts of dental and other product offering coverages, policy interpretation, and claims adjudication to analyze and move complaints toward resolutions. Create, prepare, review, proof, edit and/or manage legal documents related to the support services performed. Provide other organizational, administrative and legal assistance with regard to Legal Department activities as directed. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of legal terminology and principles. Some familiarity with, or willingness to learn, federal and state laws and regulatory standards related to insurance, healthcare, privacy, and security. Ability to properly manage and protect confidential and sensitive information. Excellent organizational skills with high attention to detail and the ability to prioritize multiple tasks and projects while working under deadlines. Self-starter with a sense of urgency, ability to multi-task and work in a fast-paced, time-sensitive customer-service-oriented environment, ability to handle unanticipated situations effectively and work well under pressure with tight deadlines to ensure a timely and appropriate response to issues raised. Excellent execution and organizational skills and attention to detail. Excellent judgment and the ability to maintain strict confidentiality of sensitive business information. Excellent interpersonal skills with an ability to effectively interact with team members at all levels of an organization. Strong written and verbal communications skills to articulate complex business and legal situations clearly and accurately. Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook). Ability to be flexible and willing to work on a broad variety of legal matters. Professional, responsible, and trustworthy. Required: Demonstrated full proof of vaccination against COVID-19 prior to start date. As an equal opportunity employer, we will make accommodations for individuals who cannot be vaccinated in accordance with applicable law. REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree. (Paralegal degree or designation a plus) 3-5 years of paralegal experience Insurance and/or Health Care experience helpful WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: None Weight Lifting Requirements: up to 15 lbs. RELATIONSHIPS Reports to: General Counsel & Privacy Officer, Insurance Division Directly Manages: N/A Internal Relationships: Interacts with various levels of management and business departments within the corporate enterprise External Relationships: Works with external counsel and consultants as directed https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=8910a0a6-0b54-45c7-9524-2dcee34235ed

GENERAL SUMMARY This Web Developer who will share responsibility for our cloud-based applications (primarily using Angular and microservices (Node j.s experience a plus). As a Web Developer, you will work closely with the Director of Web Development and business partners on business and technical requirements to support the delivery of optimized Web applications for our customers. You should have excellent organization and problem-solving skills. Your goal will be to develop high-quality software that is aligned with user needs and business goals. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and an affiliate of Delta Dental of Minnesota. PRINCIPAL RESPONSIBILITIES Develop tools, applications, and APIs by producing clean, efficient code Collaborate with internal teams and vendors to fix bugs and improve products Document development phases and monitor systems Other duties - as assigned. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Qualifications 1+ year of Angular 1+ year of Docker and Docker Swarm Knowledge of relational and non-relational databases (SQL, Mongo) Strong communication and problem-solving experience Experience delivering software using an Agile/Scrum methodology Ability to work in a fast-paced, fluid environment while maintaining adherence to standards and best practices Required: Demonstrated full proof of vaccination against COVID-19 prior to start date As an equal opportunity employer, we will make accommodations for individuals who cannot be vaccinated in accordance with applicable law. REQUIRED EDUCATION AND EXPERIENCE A bachelor's degree in a relevant field (e.g. Computer Science, Information Technology, etc.) or equivalent experience is required WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Must be able to travel up to 10% time Weight Lifting Requirements: Normal office work 20 lbs. RELATIONSHIPS Reports To: Director of Web Development Directly Manages: None Internal Relationships: Application Architect, Business Analysts, IT Infrastructure, and Project Management Office External Relationships: External vendors and Business affiliates https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=8d7c7858-d711-4a33-8e70-5f07c156b8f9

GENERAL SUMMARY Provides financial, administrative and clerical support to the organization as it relates to the processing and application of payments to customer accounts to ensure accurate data and reports are provided to clients and management. Processes lockbox, ACH and other automated payment files as well as any returned or overpayment customer checks. Provides customer service support thru telephone and email response and problem resolution directly with customers. Provides back up to Billing Specialist, as needed. Maintains financial security by following internal accounting procedures. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Processes lockbox and other special deposit transactions using PeopleSoft and other proprietary software Verifies ACH/Direct Debit totals and check issue totals with banking institutions Processes overpayment and/or provider or customer returned checks Reconciles accounting data including general ledger, bank statements and customer accounts Provide quality customer support for incoming inquiries through phone, email, or mail Provides backup support to the Billing Specialist position Continues to improve internal processes by identifying and implementing, as approved, changes to processes Maintains accurate historical records management Special Projects, as assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate both verbally and in writing with team members at all levels and with brokers and agents Effective customer service and phone skills Effective analytical skills with Financial/Accounting related data Proven computer skills including spreadsheets (Microsoft Excel) and word processing (Microsoft Word). Experience with financial systems such as PeopleSoft and/or automated billing systems, preferred Must possess the ability to effectively organize and prioritize workload and manage time accordingly Ability to work collaboratively with other team members and to work well under deadlines Required: Demonstrated full proof of vaccination against COVID-19 prior to start date REQUIRED EDUCATION AND EXPERIENCE Associate's degree in Accounting, Finance or equivalent training 1 to 2 years of previous related experience in an Accounting and/or cash processing experience, preferred Proven proficiency with Excel and Word WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Minimal Weight Lifting Requirements: 20 lbs. RELATIONSHIPS Reports To: Billing Supervisor Directly Manages: None Internal Relationships: Stratacor and Affiliate Companies; Accounting and Finance staff; all levels of personnel from other corporate divisions External Relationships: Vendors, Customers Click here to apply: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/a99ea6d1-dded-4456-a877-5d975885a825/Opportunity/OpportunityDetail?opportunityId=5b64892c-b28a-467c-9a6e-4be1cec736e1

GENERAL SUMMARY The Associate Vice President (AVP) of Government Programs is responsible for strategic leadership and performance of Government businesses, with primary accountabilities in five categories: readiness, client management, influence, strategy, and growth. The accountabilities for the Associate Vice President of Government Programs include leading readiness initiatives and company-wide strategic planning, influencing stakeholders, advocating growth initiatives, and overseeing client relationships. This role reports to the Senior Vice President, Chief Sales and Retention Officer. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Readiness: Ensure comprehensive readiness for business opportunities and for environmentally-driven marketplace change. Readiness includes issuances of requests-for-proposals, audits, legislative change, competitor evolution, and risk and preparedness assessments. Develop, and assure adherence to, deliverable schedules promulgated by clients, and by State and Federal entities. Client Management: Engage in oversight of client relationships, and finessed leadership of external partners, associations and entities. Influence: Support business objectives by influencing a range of external and internal stakeholders, including and not limited to: Federal, State, and Agency personnel, associations and industry groups, external clients and partners, executive leadership, and cross-functional colleagues. Advocate for the external marketplace in internal decision-making, and provide an impactful voice of the customer feedback. Influence in contractual matters and in client renewals. Champion, influence, and support clinical, community, and provider initiatives. Engage within, influence, and partner with, the Delta Dental Plans Association. Strategy: Lead company-wide strategy for Government businesses. Facilitate strategic planning that creates multi-year direction, and is highly inclusive of internal and external stakeholders. A comprehensive strategy includes, and is not limited to, Medicaid and Medicare. Promote and imbed a national perspective with respect to Government strategy. Participate and provide feedback with product development, client renewal strategies, and proposals. Growth: Grow and protect Government membership, including and not limited to, Medicare and Medicaid. Cast an effective client perspective in external relations. Advocate for, and partner, for market-leading operational execution that supports continued growth. Lead initiatives that foster growth, such as innovation, request-for-proposal excellence, community presence, and member experience. Lead the process for establishing aspiration and meaningful growth targets. Establish metrics and measures that depict and monitor performance connected to growth. Lead and support profitability and cost coverage initiatives. Other job-related duties as assigned. REQUIRED, KNOWLEDGE, SKILLS, AND ABILITIES Readiness: Track record of leading to business readiness that resulted in capitalizing on business opportunities, blunting competitive threats, implementing mandated legislative changes, and securing certification of preparedness. Influence: Demonstrated success in influencing external and internal stakeholders to achieve desired outcomes in Government businesses. Strategy: Demonstrated success in inclusively facilitating, building, selling, and executing business-enhancing strategy, in championing strategy to colleagues at multiple levels, and in measuring, assessing, and adjusting based on environmental change. Growth: Demonstrated success in leading consecutive years of growth in Medicaid or Medicare. Required: Demonstrated full proof of vaccination against COVID-19 prior to start date REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree or equivalent work experience 10 years+ experience in Government businesses, including Medicaid or Medicare: preference for experience at dental plans, medical plans, Government, and/or consulting Life and Health license (or willingness to obtain in first 60 days) WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: 15% (Both within the Twin Cities and outside the region) Weight Lifting Requirements: Up to 20 lbs. RELATIONSHIPS Reports To: Senior Vice President, Chief Sales and Retention Officer Internal Relationships: Operations, Legal, Compliance, Provider Relations, Government Relations, Account Management, and Human Resources External Relationships: Health Plans, State agencies, and Associations Click here to apply: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=58de1dfa-0382-45db-ba1c-c84addc5fcc4

GENERAL SUMMARY The Associate Database Administrator (DBA) supports management and maintenance of multifunctional databases, in particular our Data Warehouse. Administers production, development and test databases and is responsible for performing many related databases and works with more senior DBAs to develop plans for improvement of ingesting and replicating data. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Maintains production, development, and quality assurance hardware enviroments. Help design as well as support and administer applications, databases and data related workflows. Proactively monitors and supports the health, performance, and integrity of the Data Warehouse and related systems. Supports the change management process. Leverage relevant support to resolve issues and bugs. Perform preventative maintenance functions on the database and application as appropriate. Supports both data warehouse and operating system performance tuning and monitoring. In concert with more senior DBAs, improve solutions for data ingestion and performance management. Performs other duties as directed. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Experience with SQL tuning, installation and configuration of software, applying DB patches, UNIX shell scripting and have basic UNIX administration skills. (Oracle environments a plus, not required) Experience with Data Warehousing and related components including database servers. Knowledge of open source data solutions is a plus, including Big Data solutions. (Hadoop, Spark, etc.) Knowledge of database tuning and system performance tuning. Knowledge of open source ETL tools (Pentaho is a plus, but not required) Sound communication skills with management, development teams, vendors, and systems administrators. Ability to troubleshoot data issues as they arise in concert with other DBAs. Required: Demonstrated full proof of vaccination against COVID-19 prior to start date REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree in Computer Science, Information Management or relation field; and/or equivalent work experience. 1-2 years of related experience WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Up to 10% Weight Lifting Requirements: 20 lbs RELATIONSHIPS Reports To: Director, Data and Analytics Directly Manages: None. Internal Relationships: Technology Services staff, users, management, development, senior staff External relationships: vendors Click here to apply: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=40972359-d6b2-4077-a09e-87b10a8a97a3

GENERAL SUMMARY This position is responsible for collaborating with the Chief Actuary and outside actuaries, as needed, Underwriting Team and CFO to develop the overarching pricing strategy. This position has primary responsibility for calculations for determining the pricing strategy including administrative fee levels, retention levels, community-rated pricing and individual product pricing. This position is responsible for performing complex calculations to determine the likelihood of various outcomes related to dental insurance. This position presents statistical information to executives, sales and account management, underwriters and others to support their decisions about the pricing of insurance policies and product development initiatives. This position acts as a liaison by communicating and collaborating with cross-functional teams across Stratacor and with vendor teams, as applicable, regarding actuarial and product development needs. This position reviews the reserve liability for claims incurred but not reported on a monthly basis. The Associate Actuary works collaboratively with the Director of Underwriting, Underwriting team members, CFO and others within the organization. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Reviews profitability analysis and works with Director of Underwriting to ensure we are focused on targets avoiding both overly aggressive pricing and overly conservative pricing. Participate in the development of new products and provide input related to pricing impacts for benefit changes based on actuarial research and data. Perform any analysis needed to ensure accuracy and adequacy of the reserve estimates. Reviews and analyzes changes in provider reimbursements working closely with the CFO and the Professional Relations team. Provide pricing recommendations for the Individual and Family products as well as the Small Group products based on analysis of the claims and administrative costs as well as the products and benefits. Prepare Actuarial Rate Filing Memorandums as needed for the business for filing with the Department of Commerce or Department of Insurance. Implements new or improves current processes through automation to ensure most effective service delivery. Participates in internal and external audits. Works collaboratively with Outside Actuaries to improve underwriting effectiveness. Assist the CFO and the Budgeting/Planning team in preparing financial projections for claims based on the subscriber/member projections. Provide analysis to ensure compliance with Delta Dental Plan Association mandates and product regulatory requirements. Prepare renewal and other required analytical information for Public Programs. Develop premium rates and other financial data in response to very large RFP's in support of the Underwriting team. Attend meetings and explain results as required. Provide actuarial assistance on special projects as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES This job requires candidates to be able to perform duties that include the following: Collect and compile statistical data for additional analysis. Design, test, and administer policies to minimize risk and maximize the profitability of insurance policies and to effectively communicate analysis and results related to proposals and calculations. Explain proposals and findings to various parties, from company executives to clients, shareholders, and government officials. High level of knowledge of dental and vision insurance including premium rate development, provider reimbursement, IBNR claim reserves, and financial forecasting. A high level of analytical skills is required since the position involves managing and/or developing the design or maintenance of highly complex computer systems or programs such as the provider reimbursement system. Strong knowledge and expertise regarding the larger health care environment including financial trend, utilization trend, dental procedure advancements and benefit designs. Ability to negotiate with tact and diplomacy and deal with adversarial situations. Self-motivated and able to work independently. Understanding the insurance (and specifically dental) competitive marketplace. Ability to communicate complex concepts or policies verbally or in writing, as this position often requires explanation of complex issues such as details of provider reimbursement to other people in the organization, including senior executives. Organizational skills to keep multiple projects meeting deadlines and requirements. Ability to understand and analyze policies and their implications regardless of whether specific to the corporation or the public at large. Well-developed analytical skills to evaluate and determine appropriate courses of action. Excellent problem solving, analytical, oral and written communication skills. Interpersonal skills to deal with a variety of people and the professional demeanor to represent the company to external contacts. Required: Demonstrated full proof of vaccination against COVID-19 prior to start date. REQUIRED EDUCATION AND EXPERIENCE Bachelor (4 year) degree in Actuarial Science, Mathematics, Statistics, Business, Economics, Computer Science, Finance, or related field. Membership in the American Academy of Actuaries (MAAA) is required as well as commitment to work toward membership at the Fellowship in the Society of Actuaries (FSA). Extensive work experience in the health insurance industry with 5 years of actuarial experience. Proven ability to exercise good judgment and make independent decisions. WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Minimal Weight Lifting Requirements: Up to 20 lbs. RELATIONSHIPS Reports To: Executive Vice President and Chief Financial Officer Internal Relationships: Underwriting Management and team members, Sales and Account Management Leadership and team members, Other Finance Management and team members and all levels of personnel from other corporate divisions. External Relationships: Customer, Brokers, Vendors and Outside Actuaries Click here to apply: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=7cc4b382-2638-49c1-93f8-bfb492f22efe

GENERAL SUMMARY This position is responsible for collaborating with Senior Executives to develop the overarching pricing strategy. This position has primary responsibility for calculations for determining the pricing strategy including administrative fee levels, retention levels, community-rated pricing and individual product pricing. This position is responsible for overseeing complex calculations to determine the likelihood of various outcomes related to dental insurance. This position presents statistical information to executives, sales and account management, underwriters and others to support their decisions about the pricing of insurance policies and product development initiatives. This position acts as a liaison by communicating and collaborating with cross-functional teams across Stratacor and with vendor teams, as applicable, regarding actuarial and product development needs. This position's responsibilities include: pricing strategy development, oversight of rating tool development and maintenance, cost of care analytics, and review of liability for claims incurred but not reported on a monthly basis. The Chief Actuary works collaboratively with the Underwriting department, CFO and others within the organization. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Reviews profitability analysis and works with Underwriting to ensure we are focused on targets avoiding both overly aggressive pricing and overly conservative pricing. Participate in the development of new products by leading the required actuarial analyses. Responsible for decision making and sign-off related to monthly financial reporting process, including incurred but not reported claims estimates. Oversees analysis of changes in provider reimbursements working closely with the CFO and the Professional Relations team. Oversee all actuarial aspects of pricing and filing for Individual and Family products as well as Small Group products, including leading the pricing analysis and the preparation of Actuarial Memorandums, in a timely and accurate manner. Direct implementation of new or improved processes through automation to ensure most effective service delivery. Participates in internal and external audits. Assist the CFO and the Budgeting/Planning team in preparing financial projections for claims based on the subscriber/member projections. Provide analysis to ensure compliance with Delta Dental Plan Association mandates and product regulatory requirements. Prepare renewal and other required analytical information for Public Programs. Develop premium rates and other financial data in response to very large RFP's in support of the Underwriting team. Attend meetings and explain results as required. Play the lead role in attracting, hiring, and retaining top actuarial talent. Provide actuarial assistance on special projects as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES This job requires candidates to be able to perform duties that include the following: Well-versed in the calculation of frequency and severity of insurable events such as an accident, death, natural disaster or sickness. Design, test, and administer policies to minimize risk and maximize the profitability of insurance policies, and to effectively communicate analysis and results related to proposals and calculations. Explain proposals and findings to various parties, from company executives to clients, shareholders, and government officials. High level of knowledge of dental insurance including premium rate development, provider reimbursement, determining IBNR claim reserves, and financial forecasting. A high level of analytical skills is required since the position involves managing and/or developing the design or maintenance of highly complex computer systems or programs such as the provider reimbursement system. Strong knowledge and expertise regarding the larger health care environment including financial trend, utilization trend, dental procedure advancements and benefit designs. Ability to negotiate with tact and diplomacy and deal with adversarial situations. Self-motivated and able to work independently. Understanding the insurance (and specifically dental) competitive marketplace. Ability to communicate complex concepts or policies verbally or in writing, as this position often requires explanation of complex issues such as details of provider reimbursement to other people in the organization, including senior executives. Organizational skills to keep multiple projects meeting deadlines and requirements. Ability to understand and analyze policies and their implications regardless of whether specific to the corporation or the public at large. Well-developed analytical skills to evaluate and determine appropriate courses of action. Excellent problem solving, analytical, oral and written communication skills. Interpersonal skills to deal with a variety of people and the professional demeanor to represent the company to external contacts. Required: Demonstrated full proof of vaccination against COVID-19 prior to start date. REQUIRED EDUCATION AND EXPERIENCE Bachelor (4 year) degree in Actuarial Science, Mathematics, Statistics, Business, Economics, Computer Science, Finance, or related field. Membership in the American Academy of Actuaries (MAAA) and Fellowship in the Society of Actuaries (FSA). Extensive work experience in the health insurance industry with 10 years of actuarial experience. Proven ability to exercise good judgment and make independent decisions. Experience interacting with state or federal regulators preferred. WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Minimal Weight Lifting Requirements: Up to 20 lbs. RELATIONSHIPS Reports To: Executive Vice President and Chief Financial Officer Directly Manages: Associate Actuaries Internal Relationships: Executive Leadership, Underwriting Management and team members, Sales and Account Management Leadership and team members, Other Finance Management and team members and all levels of personnel from other corporate divisions. External Relationships: Regulators, Customers, Brokers, Vendors and Outside Actuaries Click here to apply: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=cc989e50-d67f-41d6-a8cd-e35d7b345bb9

Responsible for acting as a liaison between system developers, architecture, and user departments or customers in providing new requirements for systems, preventive maintenance of existing systems and analysis and development of solutions to business problems using new or existing technology. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Provides a high level of industry knowledge and any associated impacts on new or modified applications and work processes. Applies a high level of technical knowledge and guidance to assigned projects. Demonstrates ability to support projects that are highly complex and large in scope. Aligns with key business partners to serve customers. Provides a moderate amount of knowledge pertaining to the current business models and is able to understand many of the impacts associated with any new or modified applications or work processes to the organization. Demonstrated ability to provide excellent oral and written communication to all areas and levels of the organization. High-level ability to adapt and adjust aspects of assignments to accommodate the change in the business model or approach. High level of analytical ability to resolve complex issues while considering both the business and technical aspects. Coordinates and executes unit, integration and user acceptance testing. Prioritization of work requires some overall direction and demonstrates an understanding of many of the business impacts priority. Moderate level of mentoring of the other Business Analysts to aid with their current knowledge and skills. Other job-related duties as assigned. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES A working knowledge of user procedures, concepts, problems, and requirements. A background of business systems definition and/or development. Experience in preparing business and user requirements, system specifications, and process/workflow modeling skills. A demonstrated ability to logically perform problem determination and resolution. Good oral and written communication skills. Organizational ability to work on several projects concurrently. Work independently with minimum direct supervision. Demonstrates superior inter-personal skills, conflict resolution and negotiating skills. Preferred: Experience in waterfall and agile project management methodologies. Required: Demonstrated full proof of vaccination against COVID-19 prior to start date. REQUIRED EDUCATION AND EXPERIENCE Four year B.S. Degree preferably in Business or Information Technology or equivalent experience. Minimum three years in a Business Analyst or similar position. WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Minimal Weight Lifting Requirements: 30 lbs. RELATIONSHIPS Reports To: VP of EPMO and Product Administration Directly Manages: None Internal Relationships: Leadership, managers, supervisors, and team members External Relationships: Vendors and agencies Click here to apply: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=841c3e08-d60d-49e5-97a8-b82277999cb4

The Account Manager is responsible for the successful retention of a book of business ranging from $8 M to over $100 M. Effectiveness in broker/consultant/group relationships, renewal strategy, and problem resolution directly impacts Delta Dental of Minnesota’s retention levels and bottom line. Renewal of existing client’s contracts is critical to Delta Dental’s success. This role is intended to retain customers while supporting and promoting Delta Dental’s positive public image. This position is responsible for on-going selling to and renewal of a book of business. The role will be responsible for deeply understanding a customer’s needs, helping customers get the most of the existing products they have purchased and increasing revenue by introducing new products or services. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Develop and build relationships with assigned accounts and brokers/consultants. Develop, implement and monitor appropriate renewal strategies, sales objectives and action plans and lead contract/pricing negotiation. Present renewals to key decision makers at customer level and/or broker/consultant. Recommend and facilitate plan design and product changes for existing groups which requires a thorough understanding of Delta Dental products, contracts, funding and underwriting strategies and network. Acquire and maintain product, contract, network and underwriting strategy expertise in order to serve as primary resource to both internal and external customers, in order to recommend and facilitate plan design. Conduct sales discussions with clients for Account Manager led sales opportunities. Call on prior client win-back sales opportunities. Facilitate information gathering, rate setting, and formal RFP response for sales or renewal opportunities. Manage all sales and renewal activity, financial reporting and follow-up in our CRM system (Salesforce) for assigned block of business. Conduct all customer, broker and consultant meetings, e.g. planning or renewal meetings, health and wellness discussion, product and service meetings, open enrollment meetings, benefit fairs, and sales meetings, etc. Attend appropriate implementation and sales meetings. Serve as liaison manager between customer, brokers, consultants and internal departments within Delta Dental and third party vendors, as needed, to resolve issues to meet customer needs. Acquire and maintain product expertise in order to serve as primary resource about products to both internal and external customers in the commercial market segment. Delegate tasks to Account Coordinator. Assist in their training and work direction. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Professionalism Customer service skills Strong written and verbal communication skills Public speaking Number/analytical aptitude Decision making Problem-solving Negotiation skills Organizational skills Time management Attention to detail Self-motivated Listening skills Travel required Required: Demonstrated full proof of vaccination against COVID-19 prior to start date REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree or equivalent Three or more years of industry experience One to two years of account administrator (or equivalent) experience Valid Minnesota Health & Life Insurance License WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Up to 25% Weight Lifting Requirements: Up to 20 lbs. RELATIONSHIPS Reports To: Vice President or Director, Account Management Directly Manages: None Internal Relationships: All departments within Delta Dental of Minnesota as well as other Delta Dental plans and affiliates External Relationships: Assigned groups, brokers, and consultants Click here to apply: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=a8198dc2-4717-4dba-a903-b60f04ec64cc

GENERAL SUMMARY The Associate Vice President (AVP) of Government Programs is responsible for strategic leadership and performance of Government businesses, with primary accountabilities in five categories: readiness, client management, influence, strategy, and growth. The accountabilities for the Associate Vice President of Government Programs include leading readiness initiatives and company-wide strategic planning, influencing stakeholders, advocating growth initiatives, and overseeing client relationships. This role reports to the Senior Vice President, Chief Sales and Retention Officer. This position is offered by Abōva Talent, LLC, a subsidiary of Stratacor and affiliate of Delta Dental of Minnesota. ESSENTIAL FUNCTIONS Readiness: Ensure comprehensive readiness for business opportunities and for environmentally-driven marketplace change. Readiness includes issuances of requests-for-proposals, audits, legislative change, competitor evolution, and risk and preparedness assessments. Develop, and assure adherence to, deliverable schedules promulgated by clients, and by State and Federal entities. Client Management: Engage in oversight of client relationships, and finessed leadership of external partners, associations and entities. Influence: Support business objectives by influencing a range of external and internal stakeholders, including and not limited to: Federal, State, and Agency personnel, associations and industry groups, external clients and partners, executive leadership, and cross-functional colleagues. Advocate for the external marketplace in internal decision-making, and provide an impactful voice of the customer feedback. Influence in contractual matters and in client renewals. Champion, influence, and support clinical, community, and provider initiatives. Engage within, influence, and partner with, the Delta Dental Plans Association. Strategy: Lead company-wide strategy for Government businesses. Facilitate strategic planning that creates multi-year direction, and is highly inclusive of internal and external stakeholders. A comprehensive strategy includes, and is not limited to, Medicaid and Medicare. Promote and imbed a national perspective with respect to Government strategy. Participate and provide feedback with product development, client renewal strategies, and proposals. Growth: Grow and protect Government membership, including and not limited to, Medicare and Medicaid. Cast an effective client perspective in external relations. Advocate for, and partner, for market-leading operational execution that supports continued growth. Lead initiatives that foster growth, such as innovation, request-for-proposal excellence, community presence, and member experience. Lead the process for establishing aspiration and meaningful growth targets. Establish metrics and measures that depict and monitor performance connected to growth. Lead and support profitability and cost coverage initiatives. Other job-related duties as assigned. REQUIRED, KNOWLEDGE, SKILLS, AND ABILITIES Readiness: Track record of leading to business readiness that resulted in capitalizing on business opportunities, blunting competitive threats, implementing mandated legislative changes, and securing certification of preparedness. Influence: Demonstrated success in influencing external and internal stakeholders to achieve desired outcomes in Government businesses. Strategy: Demonstrated success in inclusively facilitating, building, selling, and executing business-enhancing strategy, in championing strategy to colleagues at multiple levels, and in measuring, assessing, and adjusting based on environmental change. Growth: Demonstrated success in leading consecutive years of growth in Medicaid or Medicare. Required: Demonstrated full proof of vaccination against COVID-19 prior to start date REQUIRED EDUCATION AND EXPERIENCE Bachelor's degree or equivalent work experience 10 years+ experience in Government businesses, including Medicaid or Medicare: preference for experience at dental plans, medical plans, Government, and/or consulting Life and Health license (or willingness to obtain in first 60 days) WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: 15% (Both within the Twin Cities and outside the region) Weight Lifting Requirements: Up to 20 lbs. RELATIONSHIPS Reports To: Senior Vice President, Chief Sales and Retention Officer Internal Relationships: Operations, Legal, Compliance, Provider Relations, Government Relations, Account Management, and Human Resources External Relationships: Health Plans, State agencies, and Associations Click here to apply: https://recruiting2.ultipro.com/STR1016STCR/JobBoard/0d67a482-88da-4ba3-8b67-67b6ee0e8c86/Opportunity/OpportunityDetail?opportunityId=58de1dfa-0382-45db-ba1c-c84addc5fcc4